Re: [OT] PC Serial numbering

["darren_karp2001" <darren@xxxxxxxxx>]

Hi,

I guess I should have explained initially why I want to do this in
more detail. We are going to be charging users for tech support on a
per pc basis and don't want to end up providing support for 20 pc's
in a company when they have 50!

So I need some kind of software package that can perhaps assign a
unique ID to each computer which the tech support guys ask for before
offering service & support. We'd rather not have to visit each pc to
add a physical tag but rather something that can be implemented
remotely, etc.

Also, can anyone recommend any reasonably priced tech support desk
software?

TIA
Darren

--- In ukha_d@xxxxxxx, "Pete Shew" <ukha_d@s...> wrote:
> At one company, we used the Asset tag number for the C drive volume
label, the netbios name/hostname and as an override for the MAC
address (token ring network) so that the computer was easily
identified at several levels.(I've just set my ethernet adaptor to
400000000180 which worked fine). Changing the adaptor then didn't
matter.
>
> The trick was to run a script after ghosting the image to
personalise the computer. For existing computers we retrofitted by
popping up a prompt during logon to ask for the user's name
department, asset tag info, etc., which personalised the compuiter
and was also collected by the asset management software..
>
> Pete
>
> *********** REPLY SEPARATOR  ***********
>
> On 06/01/2005 at 10:16 Davey wrote:
>
> >If it's a networked machine.. why not just use the MAC address of
the LAN
> >adapter ?.
> >It'll be a unique number and free but the downside is if you
change the
> >adapter you'll need to update your records
> >
> >nbtstat - a nameofmachine or -A machinesIpAddress
> >should nicely show you the MAC address at the bottom of the
output.
> >
> >HTH
> >
> >Davey
> >----- Original Message -----
> >From: "darren_karp2001" <darren@a...>
> >To: <ukha_d@xxxxxxx>
> >Sent: Wednesday, January 05, 2005 7:45 PM
> >Subject: [ukha_d] [OT] PC Serial numbering
> >
> >
> >>
> >>
> >>
> >> Hi,
> >>
> >> Does anyone know of any software package that can
electronically
tag
> >> a PC with a serial number which can then be used for tech
support
> >> tracking?
> >>
> >> TIA
> >> Darren
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >> Yahoo! Groups Links
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >
> >
> >
> >
> >
> >Yahoo! Groups Links
> >
> >
> >