Re: Bargain (TM) widescreen monitors

["big_red_frog" <atod@xxxxxxx>]

I might have the wrong end of the stick on this, but thought I should=20
pass comment.

I have used ARIA for quite a few years now, after telling DABS to go=20
stick it when they tried to refuse to give me a returns number for a=20
UPS that was supplied with no manuals, cables or software.

I have never had any problems with ARIA, and have bought 7+ TFT's=20
from them, quite often on super special. Along with lots of other=20
kit. I have had not one dead pixel, and always found their staff very=20
good to deal with.

They do sometimes stock refurbs, but these are clearly marked grade A=20
or B stock and couldn't be confused with new and at extemely low=20
prices. never brought one though.


--- In ukha_d@xxxxxxx, "Ian" <ian@f...> wrote:
> >> Assuming this is a consumer transaction (ie not in the name
of a=20
> >> business),
>=20
> >What is the situation then with small businesses - get stuffed,=20
they can
> charge what they like >as a restocking fee?
>=20
> Restocking fee? They don't even have to take it back if it's a=20
complete
> duffer, never mind for dead pixels.. Buying business to business=20
online, the
> general rule of thumb is hold *really* tight onto your ankles, and=20
hope they
> use lube. Any customer care is *entirely* at the discretion of the
> vendor.(*)
>=20
> We were screwed for around =A31700 in one year by various online=20
vendors for
> blatantly faulty parts (things like buying ten PCs with extra ram,=20
9 are
> okay, 1 stick of ram is duff, and the etailer refused to replace=20
it, or
> ordering a "new" PC, which arrived with some blokes
spreadsheets on=20
it, and
> again, wouldn't repalce it, that sort of thing)... And it has made=20
me rather
> bitter and jaded about the whole thing. Very few bargains are=20
*actually*
> bargains, once you count in the added risks, and the assurance you=20
get by
> not focussing on the bottom line all the time is (imo) usually=20
worth it.
>=20
> We now deal pretty much exclusively with either local vendors,=20
where you can
> build up a relationship with them, or with the larger suppliers=20
(insight are
> good, for instance) where again, spending a good wadge of cash with=20
your
> account manager will get you looked at in a positive light when=20
snafu's
> happen. In stark contrast, we have had to write off =A36 worth of=20
keyboard
> this year - woo-hoo.
>=20
> Ian.
>=20
> (*)Usual disclaimers apply - our experience may differ from yours,=20
I am not
> a lawyer, yadda, yadda, yadda