Re: Guidence needed with Distance Selling Regulations...

[Calum Morrell <calum@xxxxxxxxxxxx>]

Andrew Kilgore wrote:
> Hi all,
>
> Long story short:
> I bought 2 identical items from a website - cost of delivery was £15
(exc.
> VAT) however I priced the cost of delivey for just one of the items
and it
> was £10 (exc. VAT). One of the items turned out to be faulty and I
contacted
> the eTailer and they arranged collection of the faulty item and are
issuing
> a refund for the value of the item. However, they are refusing to
refund the
> extra carriage concerned - which pi$$es me off on principal more than
> anything else...
>
> Where do I stand...?
>
> If I had bought just 1 item, should I be out of pocket for the
delivery cost
> if the item proved to be faulty...?
> Likewise, if I had asked for a replacement rather than a refund the
company
> concerned would have had to pay the delivery cost again...!?!
>
> All advice/suggestions welcome...

The item was faulty so this is not covered by the DSD, it's covered by
the Sale of Goods Act. You have the statutory right to a full refund of
all costs, including the proportion of delivery over just a single item.

--
Calum Morrell
www.drochaid.org