Re: [OT] Pan-European call system

[Calum Morrell <calum@xxxxxxxxxxxx>]

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White, Peter wrote:
Thanks Roger (and David).  Below is a good link, or at least a good
example
of what we're looking for, cost allowing.  When I said 'call centre', we
currently have a rubbish (and very old) ACD system supplied by TeleWest
which is exceptionally inflexible, and they can only supply a UK solution.
Our PABX may support VOIP, but our IT dept have strong objections to VOIP.
Routing the call to the relevant individual based on language/originating
number is very useful, although the buggers in Belgium complicate
matters by
speaking any of 3 languages, and getting highly offended if you talk
to them
in the wrong language.

David - do you have a link to Asterix?  Every time I search for it I just
turn up a bunch of stuff about comics....

That would be because it's Asterisk ;)

http://www.asterisk.org/

- --
Calum Morrell
www.drochaid.org
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