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Re: [OT] Pan-European call system
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White, Peter wrote:
Thanks Roger (and David). Below is a good link, or at least a good
example
of what we're looking for, cost allowing. When I said 'call centre', we
currently have a rubbish (and very old) ACD system supplied by TeleWest
which is exceptionally inflexible, and they can only supply a UK solution.
Our PABX may support VOIP, but our IT dept have strong objections to VOIP.
Routing the call to the relevant individual based on language/originating
number is very useful, although the buggers in Belgium complicate
matters by
speaking any of 3 languages, and getting highly offended if you talk
to them
in the wrong language.
David - do you have a link to Asterix? Every time I search for it I just
turn up a bunch of stuff about comics....
That would be because it's Asterisk ;)
http://www.asterisk.org/
- --
Calum Morrell
www.drochaid.org
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