RE: [OT] Pan-European call system

["White, Peter" <peter.white@xxxxxxxxxxxxx>]

Thanks Roger (and David).  Below is a good link, or at least a good example
of what we're looking for, cost allowing.  When I said 'call centre', we
currently have a rubbish (and very old) ACD system supplied by TeleWest
which is exceptionally inflexible, and they can only supply a UK solution.
Our PABX may support VOIP, but our IT dept have strong objections to VOIP.
Routing the call to the relevant individual based on language/originating
number is very useful, although the buggers in Belgium complicate matters
by
speaking any of 3 languages, and getting highly offended if you talk to
them
in the wrong language.

David - do you have a link to Asterix?  Every time I search for it I just
turn up a bunch of stuff about comics....

Thanks

Pete
-----Original Message-----
From: Roger Shingler [mailto:roger@xxxxxxx]
Sent: 01 March 2004 21:33
To: ukha_d@xxxxxxx
Subject: RE: [ukha_d] [OT] Pan-European call system


Hi Peter

See:

http://www2.bt.com/btPortal/application?origin=mb_related_products.jsp&event
=bea.portal.framework.internal.portlet.event&pageid=mb_pns_catalogue&portlet
id=mb_pns_catalogue&wfevent=link.Product&com.bea.event.type=contentclick&oSi
teArea=mb.corp&oPJsp=mb_related_products.jsp&oPt=mb_pns_catalogue&oDocumentI
d=products/global_contact_centre.xml&oOJsp=mb_content_detail.jsp&oPg=mb_pns_
catalogue&oDocumentType=Solution&siteArea=mb.corp&PorS=solutions&productDeta
il=products/global_contact_centre.xml

(That has to be the longest link ever!)

Global contact centre was along the lines of what we looked at.

You can also do some nice things by having the same 0800 numbers across
Europe in countries that use 0800, or 00800 for a pan-European number,
Mercedes-Benz 00800 17777777 is a good example dial-able across the EU and
all terminating at the right desk in Maastricht for the country you are
calling.

Unfortunately I just recycled all of the infos at work to make more shelf
space :-(

Have a search around on the web for CRM solutions for more info.

Roger Shingler


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