RE: distance selling directive

["White, Peter" <peter.white@xxxxxxxxxxxxx>]

BTW, I think they can reclaim the p&p, I know that Amazon do if you
order
enough for their supersaver, then return an item that takes the order value
below the =A339, they'll add p&p before processing the refund. Not sure
if =
=A315
is reasonable though; how heavy was it? I think my contract with Citylink
will allow me to send anything up to 20kg next day for around =A312, so I'm
sure a company could easily strike a better deal.

Pete

-----Original Message-----
From: Stephen [mailto:yahoo@xxxxxxx]=20
Sent: 08 July 2004 23:01
To: ukha_d@xxxxxxx
Subject: [ukha_d] distance selling directive

Hi,

Is there a good site that explains the distance selling directive?

I bought a cd player but was not very happy with it once I had it in front
of me. At first the retailer refused to take it back until I said the magic
words "distance selling directive".

Now they are saying I can send it back but I will be refunded less p&p.
Now
that seems fair enough as they incurred a cost sending it to me. But... on
the web site it said orders over =A3100 free p&p. So since they charged
me
nothing for p&p, surely thay should deduct nothing?
Yet they are claiming that p&p was =A315.

Are they able to deduct this figure?

Thanks,
Stephen.

PS looking for a good multi-cd player, any suggestions? Will post as a a
ne=
w
thread. Thanks.