Re: Re: SKY+ Fault

["John Andrews" <groups@xxxxxxx>]

Yep one of my sky+ boxes did the same thing - very early box.

I will chase sky as I havenot called them yet.

----- Original Message -----
From: "Edward Pearson" <edward.mailgroup@xxxxxxx>
To: <ukha_d@xxxxxxx>
Sent: Wednesday, December 24, 2003 12:57 PM
Subject: [ukha_d] Re: SKY+ Fault


> I had a similar problem three weeks ago.
>
> Apparently Sky rolled out a new software update and some of the
> older boxes didn't take to it. I went through several iterations of
> calls with their tech team doing various resets. After some of which
> the unit wouldn't even come out of standby. Leaving it alone for a
> few hours made it work  again for viewing but still no
> recording/playback. I lost quite a lot of stuff I was (probably)
> going to watch.
>
> The problem was solved by an engineer visit (9 days later) - he gave
> me a new box. That wasn't what you wanted to hear was it. TV is crap
> at xmas anyway (not that I've looked at the schedules). Plenty of
> time to watch those DVD's...
>
> Edward
>
> --- In ukha_d@xxxxxxx, "gp_mcclean" <gpmcclean@b...>
wrote:
> > Hi All,
> >
> > I'm sorta clutching at straws here.
> >
> > My Sky+ box wont allow me to playback/record.  I've called the
> tech
> > support and they took me through a complete reset (which included
> > erasing the HD contents).
> >
> > This didnt solve the problem, and they have booked an engineer to
> > come on the 30th !!! which means I will miss recording what
little
> > there may be worth recording over Christmas (or dread the thought
> I
> > use that old VHS thingy).
> >
> > Anyone got any thoughts/suggestions.
> >
> > (Which doesnt involve the physical impossible or buying a TIVO)
> >
> > Cheers,
> > Gary
>
>
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