RE: [RANT] City Link

["Paul Gale" <groups@xxxxxxx>]

That sounds familiar Keith - had similar problems with other companies.
Last week I was expecting a delivery through Amtrak. It turns out that
someone broke the lock on the main hub delivery lorry door! Took them 3
days to get it to me and of course no apology - only a "the
driver's
having a nightmare day" - did I care ?



Paul.



-----Original Message-----
From: Keith Doxey [mailto:ukha@xxxxxxx] 
Sent: 25 January 2003 11:27
To: UKHA Discussion
Subject: [ukha_d] [RANT] City Link



Hi All,

need to vent some steam :-(

I am waiting for delivery of my Kenwood TFT monitors.

Last night at 17:55 a card was left by City Link.

We will deliver the next working day between 0800 and 1730 MON-FRI ONLY

The will be no-one to receive the parcel on Monday so this morning I
rang
the depot to ask if it was available for collection today. YES they
say.
I
then get in my car and drive 25 miles to the depot in Norwich.

In front of me in the queue is one angry bloke who was carded on
Thursday.
Following the instructions on the card he waited in all day Friday to
receive absolutely nothing. He had made a similar length journey to me.
He
left with his parcel but was still annoyed about having to do a 50 mile
round trip to collect it.

Woman behind the counter starts to deal with me. Cant find parcel.
Comes
back and says the van driver is attempting to deliver it and will
anyone
be
in. I point out that I rang this morning BEFORE setting out on my
journey to
ask if it was available because the card specifically stated MON-FRI
only.
She says because the driver had another delivery in the area he had
decided
to take it.

I rang home to make sure Sharon was in and that she wasnt planning on
going
out. No problem. Was told the parcel would be delivered within the next
20
minutes. Somewhat annoyed at my wasted trip I return home.

45 minutes later after a totally wasted 50 mile round trip and 2 hours
of my
time I get home eager to unwrap my goodies. NO PARCEL. Sharon had not
moved
>from
minutes and it still hasnt arrived. The phone at City Link is ringing
but
no-one is answering and I am one VERY UNHAPPY BUNNY :-((

Needless to say, City Link will not be getting any of my business if I
can
possibley avoid it.

Keith