Re: OT - DIY.COM Rant Sorry

["Simon Coates" <ecolume@xxxxxxx>]

I placed an order with diy.com last week - they were very quick with
delivery!  However my card details got used in the US the very next
day.
MasterCard spotted it and asked if I could confirm the US purchase. 
I
hadn't used the card for internet shopping for months, so chances are
my
card details were grabbed during the B&Q transaction, or is diy.com
being
hacked???  How secure is diy.com?  Mark H, is this something you
can comment
on???

Simon

----- Original Message -----
From: Frost Neil <Neil.Frost@xxxxxxx>
To: HomeAutoGroup (E-mail) <ukha_d@xxxxxxx>
Sent: 20 November 2002 15:34
Subject: [ukha_d] OT - DIY.COM Rant Sorry


> AHHHHH
>
> Placed an order with B&Q on 1/11/02....... just some 100mm, 3m
coving to
> finish off the bathroom (there is some HA stuff in there so could
be
> ambiguously ON topic) wasn't delivered on the Saturday (2nd) as
requested,
> phoned them, "sorry we're out of stock, we'll refund the PnP and
send out
> later this week". Great .........
>
> It's now 20/11/02 and still no coving, spoke to Cust Serv this
morning,
> "sorry no record of that order"...... "but I've got a
confirmation email
> with the order number".............. "sorry, we'll look into
it, fax me
the
> email"..............email faxed.....
>
> This afternoon, lots of faxes..... can't find the order. They've got
a
> record of an old cancelled order (from Oct, guess what..coving not
delivered
> 125mm tho) Cust Serv Rep say they've discontinued them
now....but...but....
>
> On the website they've got some, and I can still order them
online.......
> "sorry sir"......."but hang on the product code is
this........"......."oh
> we've got some of that in
stock.............................."
> ......................"AHHHHHHHHHHHH"
>
> "I'll have some of that then
please"........................"certainly sir
> and we won't charge PnP".........."So what happened to the
old order
> then?"..........."Sorry sir I can't see it on the
> system"..................."Can I email you a copy of my
confirmation? What
> email address?"
>
> Just the same email address that sent the confirmation!!! "So if
you sent
an
> email to me confirming the order, surely you'll be able to track
what
> happened from there?"...................."Sorry sir I
wouldn't deal with
> that......"
>
>
> Ahhhhhhhhhhhhhhhhhhhh
>
>
> End big RANT...
>
>
> Sorry........
>
> I'll just go and cool my keyboard down..............
>
> Neil
>
> http://www.automatedhome.co.uk
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