RE: RPP Easy-clip faceplates/B&Q rant

["Mark Harrison" <Mark.Harrison@xxxxxxx>]

Tony,

In case you haven't twigged, I'm head of systems for eKingfisher - Comet,
B&Q, Screwfix, and similar names around Europe :-)

M.

-----Original Message-----
From: tefxp [mailto:ukha_d@xxxxxxx]
Sent: 21 May 2002 20:42
To: ukha_d@xxxxxxx
Subject: RE: [ukha_d] RPP Easy-clip faceplates/B&Q rant


Yes I _could_ do Mark, but after my most recent 'experience' with 
the Croydon lot, I'd rather sit in a bath of acid and hammer nails 
into my head :-)

It _should_ be simple:
The _did_ do RPP CAT5 sockets - and indeed their whole range IIRC 
about 2-3 years ago.  
The face plates are not even CAT5 specific - they're even used for 
lowly RF and electrical sockets.
Croydon _is_ a fairly large store
They _should_ have people who work there who know what they are 
talking about.
They _should_ have people there who, if they don't know what they 
are talking about, are willing to find someone who does.
Hell, it should be the norm rather than a great surprise to actually 
_find_ a member of staff, regardless of any knowledge they may or 
may not possess.

I'm sorry to say that I have _never_ had a satisfactory experience 
in B&Q if I have had to attempt to find and then deal with a member
of staff - I can only be reasonably assured of a satisfactory trip 
if I know exactly what I want, where it is in the store, and it is 
in fact in stock.

It's a sad fact that the other DIY type places in Croydon simply 
don't have the range of goods B&Q carry, so one is forced to go 
there regardless :(

No doubt your local one is different Mark :)
Maybe it's just the Croydonites who are shite and not B&Q employees
per se :]

Tony


> -----Original Message-----
> From: MIME:Mark.Harrison@e... at INTERNET
> Sent: 21 May 2002 16:24
> To: White, Peter; ukha_d@y... at Internet
> Subject: RE: [ukha_d] RPP Easy-clip faceplates/B&Q rant
> 
> 
> Or, you could call the B&Q helpdesk, and ask THEM to phone around
on your
> behalf to tell you which stores have them in stock!
> 
> M.
> 
> 
> For more information: http://www.automatedhome.co.uk
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