RE: Got a noisy fan in your PC

["K. C. Li" <li@xxxxxxx>]

On Fri, 3 May 2002, Andy Bovingdon wrote:

> Ah! Is this why your service is always so good? 

I take that as a compliment rather than sarcasm, if I may. :-)

I am sure there is a vast difference in turnover with our two companies
but they should scale up their customer support accordingly.

The sad fact is that I wasn't even complaining or having a problem at
the
time. We merely wanted to buy more products. I hate to think what would
happen if we did have a problem and was forced to hold in the queue
until
someone from Customer Services answer the call.

For us, we would rather pay more for good customer support,
particularly
if you are, in turn, answerable to someone else about the product.

Regards,

Kwong Li
li@xxxxxxx
Laser Business Systems Ltd.
http://www.laser.com

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