RE: Got a noisy fan in your PC

["Andy Bovingdon" <bov@xxxxxxx>]

Ah! Is this why your service is always so good? 

-----Original Message-----
From: K. C. Li [mailto:li@xxxxxxx]
Sent: 03 May 2002 14:57
To: ukha_d@xxxxxxx
Subject: RE: [ukha_d] Got a noisy fan in your PC


On Fri, 3 May 2002, Timothy Morris wrote:

> I had a faulty stick of 333MHz DDR ram and they sent me out an
advance
> replacement, I also had a faulty Radeon 8500, and they sent back
an
> 8500LE by mistake. Full of apologies they arranged a "pick-up and
drop"
> to make sure that I had the right card in the shortest possible
time.

I seem to have missed one or two prior postings on this thread. If
"they"
means overclockers.co.uk, I have to say that our first (and last)
buying
experience with them have been awful.

We placed an order for a motherboard and a P4 combo package. The order
was
accepted on the web fine. Then we discovered that the motherboard
requires
DDR RAM so I thought I'll simply call them and add the DDR to the
order.
The "Sales" line was answered within 10 seconds but then I was
transferred
to "Customer Services" and was left in the queue that was playing
a
repetitive message. I gave up after half an hour of waiting and called
the
Sales number again. This time, I made the point of explaining that I
didn't want any customer services but merely wanted to add 256M of DDR
RAM
to our order and I mentioned the unacceptably long wait in the queue
last
time. The person said that only customer services could change the
order
and promptly transferred me back to the same queue again. I waited for
ten
minutes before slamming the phone down in disgust.

I have sent an e-mail to their customer services dept and to one of the
directors but I have yet to receive a reply or acknowledgment. To cap
it
all, the stuff ordered on Thursday afternoon didn't get delivered until
Monday, contrary to their next business day promise.

All in all, we won't be buying from them again.

Regards,

Kwong Li
li@xxxxxxx
Laser Business Systems Ltd.
http://www.laser.com



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