RE: scan are the worst

["Amar Nagi" <amar@xxxxxxx>]

thanks chris

I just spoke to them on the phone and by a miracle
the guy on the other end just gave me an rma number
and said he will refund me when i send it in

It is like roulette with these companies. I just depends
on who you speak to on the other end of the phone


      -----Original Message----- 
      From: Chris Bond [mailto:chris@xxxxxxx]

      Sent: Wed 03/07/2002 16:47 
      To: ukha_d@xxxxxxx 
      Cc: 
      Subject: RE: [ukha_d] scan are the
worst
      
      
F) Guarantees and after sales service

1) We guarantee that the goods will correspond with the stated description
and specification.

2) We guarantee that the goods will be of satisfactory quality when
delivered to your carrier.

3) We operate a voluntary code which appears below for the return of goods
which have failed to meet your expectations.

4) Subject to you complying with the voluntary code for the return of goods
we guarantee that the goods will remain of satisfactory quality in normal
use for 3 months following delivery to your carrier and will refund the
cost of the goods or credit the cost of the goods or replace the goods in
accordance with timescale for return of the goods set out in the voluntary
code.

5) The terms of any manufacturer's guarantee and after sales service will
be included within the documents accompanying the goods.

6) We are willing to provide advice to you in accordance with the
conditions below.
       
       
H) Return of goods which are in accordance with the contract 

1) No goods delivered to you which are in accordance with the agreement and
guarantees will be accepted for return by us without our prior written
approval (in accordance with our returns authorisation procedure) and on
terms to be determined at our absolute discretion.

2) If we agree to accept any such goods for return you shall be liable to
pay a handling charge of (10%) of the invoice price. Such goods must be
returned by you to us carriage-paid and in the original packaging.

3) Goods which are in accordance with the agreement and are returned
without our prior written approval may at our absolute discretion be
returned to you or stored at your cost without prejudice to any other
rights or remedies we may have.
       
       
      -----Original Message-----
      From: Amar Nagi [mailto:amar@xxxxxxx] 
      Sent: 03 July 2002 4:43 PM
      To: ukha_d@xxxxxxx
      Subject: RE: [ukha_d] scan are the
worst
       
      what does it say in there  that would
be relevant to me ? any he;lp appreciated as
      the memory cost 340pounds in total
            -----Original
Message----- 
            From: Chris
Bond [mailto:chris@xxxxxxx] 
            Sent: Wed
03/07/2002 16:38 
            To:
ukha_d@xxxxxxx 
            Cc: 
            Subject: RE:
[ukha_d] scan are the worst
            Quote them
there own T&C only way I’ve managed to before.
             
            -----Original
Message-----
            From: Amar
Nagi [mailto:amar@xxxxxxx] 
            Sent: 03 July
2002 4:37 PM
            To:
ukha_d@xxxxxxx
            Subject: RE:
[ukha_d] scan are the worst
             
            Chris only if
it was that simple.
            they will not
give me one. I have now emailed the returns manager
            and will see
what he has to say
           
      -----Original Message----- 
           
      From: Chris Bond [mailto:chris@xxxxxxx]

           
      Sent: Wed 03/07/2002 16:31 
           
      To: ukha_d@xxxxxxx 
           
      Cc: 
           
      Subject: RE: [ukha_d] scan are the
worst
           
      Simple you have a right to return it if its
faulty, get an RMA number from them  and send it back.
           
       
           
      -----Original Message-----
           
      From: Amar Nagi [mailto:amar@xxxxxxx] 
           
      Sent: 03 July 2002 4:30 PM
           
      To: ukha_d@xxxxxxx
           
      Subject: [ukha_d] scan are the worst
           
       
           
      bought some memory together with mobo
(a7v333) and cpu 
           
      from scan. Could not get it working so sent
i back. They asked for
           
      me not to send the memory in the rma.
           
      They found the mobo was faulty and could not
get more any time soon
           
      so gave me a refund for the mobo and
cpu.
           
      I bought the mobo else and still get a
problem. Turns out it was
           
      scan's memory that was the problem. Now i
want
           
      to send the memory back and they are saying
no it is too late.
           
      B**ks to that i told them. Pay me or the
court.
           
       
           
      What an absolutly pathetic company to buy
from.  My friends
           
      also have had so many problems with
them.

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