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I
wish
I had your luck - I'm also having problems with
Scan.
I
bought a Gigabyte Dual Athlon M/B (GA-7DPXDW) from them a month
ago.
However when under high load, it will lock up for 2-3 seconds every minute
or
so. I have been in contact with Gigabyte support (who I don't rate
very
highly) and so far, a month on, it's still not
resolved.
Scan
say they cannot refund me as the M/B is *NOT* faulty, ie. it basically
works. I argued that the board *IS* faulty as it's doesn't fully
meet
the prupose it was sold for.
Any
ideas where I go from here guys??
Cheers
Graham
thanks chris
I just spoke to them on the phone and by a miracle
the guy on the other end just gave me an rma number
and said he will refund me when i send it in
It is like roulette with these companies. I just depends
on who you speak to on the other end of the phone
-----Original Message-----
From: Chris Bond
[mailto:chris@xxxxxxx]
Sent: Wed 03/07/2002 16:47
To: ukha_d@xxxxxxx
Cc:
Subject: RE:
[ukha_d] scan are the worst
|
F)
Guarantees and after sales service |
|
|
|
1) We
guarantee that the goods will correspond with the stated description
and specification.
2) We guarantee that the goods will be of
satisfactory quality when delivered to your carrier.
3) We
operate a voluntary code which appears below for the return of goods
which have failed to meet your expectations.
4) Subject to you
complying with the voluntary code for the return of goods we guarantee
that the goods will remain of satisfactory quality in normal use for 3
months following delivery to your carrier and will refund the cost of
the goods or credit the cost of the goods or replace the goods in
accordance with timescale for return of the goods set out in the
voluntary code.
5) The terms of any manufacturer's guarantee
and after sales service will be included within the documents
accompanying the goods.
6) We are willing to provide advice to
you in accordance with the conditions
below. |
|
H)
Return of goods which are in accordance with the contract
|
|
|
|
1) No
goods delivered to you which are in accordance with the agreement and
guarantees will be accepted for return by us without our prior written
approval (in accordance with our returns authorisation procedure) and
on terms to be determined at our absolute discretion.
2) If we
agree to accept any such goods for return you shall be liable to pay a
handling charge of (10%) of the invoice price. Such goods must be
returned by you to us carriage-paid and in the original
packaging.
3) Goods which are in accordance with the agreement
and are returned without our prior written approval may at our
absolute discretion be returned to you or stored at your cost without
prejudice to any other rights or remedies we may
have. |
-----Original
Message-----
From: Amar
Nagi [mailto:amar@xxxxxxx]
Sent: 03
July
2002 4:43 PM
To: ukha_d@xxxxxxxSubject: RE: [ukha_d] scan are the
worst
what does it say in there that
would be relevant to me ? any he;lp appreciated as
the memory cost 340pounds in
total
-----Original
Message-----
From: Chris
Bond [mailto:chris@xxxxxxx]
Sent: Wed 03/07/2002
16:38
To: ukha_d@xxxxxxx
Cc:
Subject: RE: [ukha_d] scan are the
worst
Quote them there
own T&C only way I’ve managed to before.
-----Original
Message-----
From: Amar
Nagi [mailto:amar@xxxxxxx]
Sent: 03
July 2002 4:37 PM
To:
ukha_d@xxxxxxxSubject: RE: [ukha_d] scan are the
worst
Chris only if it was that
simple.
they will not give me one. I have now
emailed the returns manager
and will see what he has to
say
-----Original Message-----
From: Chris Bond
[mailto:chris@xxxxxxx]
Sent: Wed 03/07/2002
16:31
To: ukha_d@xxxxxxx
Cc:
Subject: RE: [ukha_d] scan are the
worst
Simple you have
a right to return it if its faulty, get an RMA number from them and send it back.
-----Original
Message-----
From: Amar
Nagi [mailto:amar@xxxxxxx]
Sent: 03 July
2002 4:30 PM
To:
ukha_d@xxxxxxxSubject: [ukha_d] scan are the
worst
bought some
memory together with mobo (a7v333) and cpu
from scan.
Could not get it working so sent i back. They asked
for
me not to
send the memory in the rma.
They found
the mobo was faulty and could not get more any time
soon
so gave me a
refund for the mobo and cpu.
I bought the
mobo else and still get a problem. Turns out it
was
scan's
memory that was the problem. Now i want
to send the
memory back and they are saying no it is too
late.
B**ks to
that i told them. Pay me or the court.
What an
absolutly pathetic company to buy from. My
friends
also have
had so many problems with them.
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