RE: Consumer Q (return of Video Card)

["Mark Harrison" <Mark.Harrison@xxxxxxx>]

If the goods are "unfit for purpose", then I'd say, yes, you could ask them to do this.

 

If they refuse to do so, then consider referring as a challenge with your CC company rather than arguing further with them directly.

 

-----Original Message-----
From: Gareth Cook/UK/IBM [mailto:gcook@xxxxxxx]
Sent: 28 June 2002 11:01
To: ukha_d@xxxxxxxSubject: [ukha_d] Consumer Q (return of Video Card)

Say I buy a Video Card

Say it doesnt work as expected (ie Blue Screens a fresh W2K install)

Say the manufactuer doesnt respond

I now have an RMA with the UK supplier

It is reasonable for me to ask for them to collect at their cost, and refund me delivery charges, rather than me having to send it back myself and cover both delivery charges ?

G.

Gareth Cook Senior Engineering Specialist EMEA ED, IBM SWG Lotus Park, Staines, TW18 3AG

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