Consumer Q (return of Video Card)

["Gareth Cook/UK/IBM" <gcook@xxxxxxx>]

Say I buy a Video Card

Say it doesnt work as expected (ie Blue Screens a fresh W2K install)

Say the manufactuer doesnt respond

I now have an RMA with the UK supplier

It is reasonable for me to ask for them to collect at their cost, and refund me delivery charges, rather than me having to send it back myself and cover both delivery charges ?

G.

Gareth Cook Senior Engineering Specialist EMEA ED, IBM SWG Lotus Park, Staines, TW18 3AG

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