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Consumer Q (return of Video Card)

  • To: ukha_d@xxxxxxx
  • Subject: Consumer Q (return of Video Card)
  • From: "Gareth Cook/UK/IBM" <gcook@xxxxxxx>
  • Date: Fri, 28 Jun 2002 11:01:05 +0100
  • Mailing-list: list ukha_d@xxxxxxx; contact ukha_d-owner@xxxxxxx
  • Reply-to: ukha_d@xxxxxxx

Say I buy a Video Card

Say it doesnt work as expected (ie Blue Screens a fresh W2K install)

Say the manufactuer doesnt respond

I now have an RMA with the UK supplier

It is reasonable for me to ask for them to collect at their cost, and refund me delivery charges, rather than me having to send it back myself and cover both delivery charges ?

G.

Gareth Cook
Senior Engineering Specialist
EMEA ED, IBM SWG
Lotus Park, Staines, TW18 3AG
Office: +44 (0) 1784 445 166
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For more information: http://www.automatedhome.co.uk
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