RE: ot Pathetic Service BT

["BUTLER, Tony, FM" <tony.butler@xxxxxxx>]

> I'm sorry if my post came over disbelieving.  That was not my
> intention.

Fair nuff.  Re-reading it again, I can see (just) what you were trying
to
say.  It's very easy to mis-read it though!

> I was making the point that I see lots of people complaining about
> Telewest, yet my experience has been completely the opposite. 

You don't usually get most ppl being vocal about how _well_ things go,
just
when they go wrong :)

>  I suppose
> I've just been lucky.  The number of outages I've had in over
> a year can
> be counted on one hand, and the install service has been
sterling.  I

In terms of reliability of the service once installed, I have to say I
am
reasonably happy (apart from my ping on Counterstrike not being as good
as
my m8's on NTL!), it's just the customer 'service', the shi*te way of
organising things, the ppl there, the hours of waiting on the phone
that's
the problem.
As long as I don't have to deal with them I'm happy enough (indeed was
surprised how smoothly my automated update to the 1 meg service was),
but
picking up that phone makes my blood boil :<


Tony


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