RE: (OT) Kodak & TS

["Mark Harrison" <Mark.Harrison@xxxxxxx>]

Erm... and in what way is this relevant?

The "web page" showing the price is simply an advert. The contact
with
Kodak was reviewed by their web site's commerce engine, and the
"contractural paperwork" is the page and email that was your
"receipt"
;-)

Mark Harrison
Head of Systems, eKingfisher


-----Original Message-----
From: peter.white@xxxxxxx [mailto:peter.white@xxxxxxx]
Sent: 23 January 2002 15:24
To: ukha_d@xxxxxxx
Subject: [ukha_d] (OT) Kodak & TS


It's been a  bit quiet on this, but I've just had another call from my
local
TS....apparently Kodak are claiming the following:

The incorrect price was posted to the site for a 12hr period on 24/12.
This was
promptly removed, however 'someone' copied the page and posted it
elsewhere on
the internet. This was not detected by Kodak until 4/1, at which point
they
removed it.

She could not say who the 'someone' was, or where the page was being
hosted
(though evidently somewhere where Kodak are able to delete it!)

I explained to TS that I know a bit about web sites, and this really did
not
sound plausible, but she said that this advise had come from
Hertfordshire TS,
and that they would have taken reasonable steps to ensure the
information is
accurate.  I'd like to know how, as I think the above statement is
complete
bu11$hit.

Anyway, she'd like to hear the outcome once it's been through the small
claims
court.

Pete

PS Even more annoyingly, Royal Mail have lost the recorded letter I sent
Kodak,
so now I've got battle with them as well as send another letter.


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