Re: tlc-direct.co.uk

["BEN.MCCORMACK" <ben.mccormack@xxxxxxx>]

Jonh

That is a real shame, I have used TLC many times and I have never had crap
service. They have usually called after I have placed an Internet order and
confirmed the order etc.

Shame they do stock some useful stuff.

Ben

> hi all,
> just a little note to explain what has happened today with my
first
> order from tlc-direct.co.uk.
> i ordered several items yesterday totalling 176 pounds, including
13.13
> for next day before noon delivery. an hour after i placed my order
i
> received an email saying the items had been dispatched.
> as you do, i had hoped they might come about 10 or so, but any time
up
> to midday was ok. i need to pop out and get some items.
> at 12:10 i emailed tlc-direct to check whether the items were going
to
> arrive today. at 12:25 they arrived via business post. i asked the
woman
> whether it was meant to be before noon and she said "yes, before
noon"
> and just walked away.
> there are actually two items missing from the order with a note
saying
> "items to follow asap". i am in the middle of redecorating
our living
> room and need them today.
> i've just had a telephone call from tlc to tell me that i am down
for
> delivery before noon. i told him they had arrived and he basically
said
> "oh, ok" and it was obvious his next word would be
"bye". i queried the
> fact it was late and he just didn't care. i then asked about the
missing
> items and again he didn't seem to care. eventually i pinned him down
to
> "probably friday". the web site did not say they were out of
stock when
> i ordered. the items i need today total over 30 quid, never mind
the
> 13.13 for the "delivery before noon".
> i told him this was my first order with tlc-direct and that i
wasn't
> happy and he said, again, "oh, ok". he just did not
care.
> anyway, i've just called up and cancelled the missing items and
i've
> been promised a debit onto my credit card for the missing items and,
as
> i asked, for the carriage charge. i trust they will be true to
their
> word and i will post the outcome when it happens.
> just thought i'd share.
> regards
> john
> http://www.automatedhome.co.uk
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