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Re: Re: Something to Make TIVO owners cry.
> But the product is out on display so it's used anyway!
>
Ok. Thats a little different. I was think of my experiance when a lot of
items are not on display.
> This all comes rolling round to the same thing ... and it even
includes
the
> sparkies thread too.
>
> We all want something for nothing. I go to a dealer in Glasgow for AV
kit
> and advice - not because he's cheap, but because his advice is good. I
pay
> for that advice in that I pay full RRP for kit and it costs me 120 in
fuel
> to get there.
>
> The chains are - ultimately - box shifters maximising profits to the
> shareholders (as any business should) by slicing a bit off RRP to
tempt
the
> public and paying whatever wages they can get away with.
>
Thats it basically. Although in my case nothing was hardly ever sold at top
price as that was i guess generally made up. eg. the telescope that went
from 169.99 to 19.99
> If you want good advice then be prepared to expend time and effort
(and
> money) getting it ... my friend in Glasgow spent a long time with a
customer
> sorting out a hifi system that sounded the way that he wanted. This
included
> several demos at the shop and also a final home demo ... they then
heard
> nothing from the customer for about a fortnight until he called back
saying
> "I've bought all the stuff you showed me on the internet as I
could get a
> better price but it doesn't sound right ... I still need the cables so
can
> you supply those and come set it up for me?" He was astounded
when my
> friends company were not exactly willing to supply the cables at cost
*AND*
> set up the system for free!
Well that is taking the research a bit far!, of course i ment on the net
for
a net purchase. I'm suprised 2 short words were not used.
>
> It's the same story with your sparkies ... maybe this one that's being
> discussed is charging high but without getting to the house and
discussing
> it with the sparky there then who knows?
>
> It's just unfortunate that in the case of a TIVO then the only place
you
can
> get them is from the box shifters or the chains...
>
> Phil
>
That is a shame, but the likes of comet,currys etc. should have info
leaflets similar to the B&Q/wickes 'How to'
Steve.
> > -----Original Message-----
> > From: steve [mailto:steve@xxxxxxx]
> > Sent: 06 September 2001 10:35
> > To: ukha_d@xxxxxxx
> > Subject: Re: [ukha_d] Re: Something to Make TIVO owners cry.
> >
> >
> > 2 problems. It leaves you with a used product and if the store is
busy
its
> > easier to move on to next customer.
> >
> > ----- Original Message -----
> > From: "Phil Harris" <phillip.harris1@xxxxxxx>
> > To: <ukha_d@xxxxxxx>
> > Sent: Thursday, September 06, 2001 10:06 AM
> > Subject: RE: [ukha_d] Re: Something to Make TIVO owners cry.
> >
> >
> > > But can they give a demo?
> > >
> > > Phil
> > >
> > > > -----Original Message-----
> > > > From: Dan James [mailto:UKHA@xxxxxxx]
> > > > Sent: 06 September 2001 09:42
> > > > To: ukha_d@xxxxxxx
> > > > Subject: [ukha_d] Re: Something to Make TIVO owners
cry.
> > > >
> > > >
> > > > On the other hand if you want to find someone in a
chain store who
> > > > knows what they are talking about try the main Dixons
in Brighton,
> > > > theres a guy in there who is superb and actually
understands the
> > > > technology. (his name is Stephen Candy)
> > > >
> > > > Dan
> > > >
> > > >
> > > >
> > > > --- In ukha_d@y..., "Mark Harrison"
<Mark.Harrison@e...> wrote:
> > > > > OK guys.
> > > > >
> > > > > I spent a couple of hours last night reading
through the Customer
> > > > > Service emails. How depressing!
> > > > >
> > > > > If I really want to scare them in-store, I just
tell them who I
> > > > am ;-)
> > > > >
> > > > > Seriously guys, if you get fed crap information at
Comet, please
do
> > > > > wander over to the web site, and log a
complaint... it's the only
> > > > way
> > > > > that Store Operations (read - "the
enemy!") will be convinced.
> > > > >
> > > > > Mark Harrison
> > > > > Head of Systems, eKingfisher
> > > > >
> > > > >
> > > >
**********************************************************************
> > > > **
> > > > > ****
> > > > > Kingfisher plc
> > > > > Registered Office: North West House, 119
Marylebone Road, London
> > > > NW1 5PX
> > > > > Registered in England, Number 1664812
> > > > >
> > > > > This e-mail is only intended for the person(s) to
whom it is
> > > > addressed
> > > > > and
> > > > > may contain confidential information. Unless
stated to the
> > > > contrary,
> > > > > any
> > > > > opinions or comments are personal to the writer
and do not
> > > > represent the
> > > > > official view of the company. If you have
received this e-mail in
> > > > > error,
> > > > > please notify us immediately by reply e-mail and
then delete this
> > > > > message
> > > > > from your system. Please do not copy it or use it
for any
> > > > purposes, or
> > > > > disclose its contents to any other person. Thank
you for your
> > > > > co-operation.
> > > > >
> > > >
**********************************************************************
> > > > **
> > > > > ****
> > > > >
> > > > >
> > > > >
> > > > > -----Original Message-----
> > > > > From: Phil Harris [mailto:phillip.harris1@xxxxxxx...]
> > > > > Sent: 5 September 2001 19:46
> > > > > To: ukha_d@y...
> > > > > Subject: RE: [ukha_d] Something to Make TIVO
owners cry.
> > > > >
> > > > >
> > > > >
> > > > > > Seriously now. What could the likes of Comet
do to help?
> > > > > >
> > > > > > Is it about information, or about awareness?
Would better
consumer
> > > > > > guides be enough (and if so, in store or just
on the Internet?),
> > > > or
> > > > > > would all staff need to be trained to be able
to explain?
> > > > > >
> > > > > > Mark Harrison
> > > > > > Head of Systems, eKingfisher
> > > > >
> > > > > To be honest Mark it would help if the sales staff
in the stores
> > > > knew
> > > > > anything about the products they sell ... I've
been into the local
> > > > > Currys (I
> > > > > know they're not one of yours) a few times to see
about a TIVO and
I
> > > > > would
> > > > > happily admit that I'm itching to buy one as I
like it as a
product
> > > > but
> > > > > the
> > > > > information that I've been able to get from the
sales staff has
> > > > often
> > > > > been
> > > > > sketchy at best and at worst downright *WRONG*.
> > > > >
> > > > > Examples of information from the sales staff at
various stores:
> > > > >
> > > > > "Lowest quality is better than VHS and the
next step up is better
> > > > than
> > > > > DVD,
> > > > > there's no need to ever use best quality as thats
far better than
> > > > > anything
> > > > > that's broadcast at the moment but it's there so
you can record
the
> > > > new
> > > > > digital broadcasts"
> > > > >
> > > > > "Yes, it's quite easy to upgrade the capacity
of the unit ... I
> > > > think
> > > > > Thompson do that, you just need to contact
them."
> > > > >
> > > > > "Does it have an S-Video output?"
> > > > > "No ... it has SCART"
> > > > > "But what video outputs does it support on
the SCART socket?"
> > > > > "SCART..."
> > > > >
> > > > > "Yes, it's completely silent."
> > > > >
> > > > > "Yes, if you have more than one TIVO you only
have to have one
> > > > > subscription
> > > > > ... but why would you want more than one?"
> > > > >
> > > > > Try asking them whether it's possible to change
from a monthly
> > > > > subscription
> > > > > to a lifetime one...
> > > > >
> > > > > In addition to that I have never been able to get
an actual *DEMO*
> > > > of
> > > > > the
> > > > > thing ... all it does is run that stupid rolling
intro which could
> > > > quite
> > > > > easily be pre rendered to be streamed at huge data
rates! Not one
> > > > shop
> > > > > has
> > > > > been able to show me a TIVO recording and playing
back a program.
> > > > >
> > > > > I know that not everyone can know everything about
every item of
> > > > stock
> > > > > in
> > > > > the shop but when you're trying to introduce a
completely new
> > > > product to
> > > > > a
> > > > > market then you must know what it is that you're
selling.
> > > > >
> > > > > It's like digital TV (mainly OnDigital of course)
"The advantage
is
> > > > you
> > > > > get
> > > > > far better picture quality than with the old
system." This is
> > > > untrue ...
> > > > > if
> > > > > your reception was bad on analogue then you may
get better quality
> > > > but
> > > > > take
> > > > > a look at a good terrestrial broadcast - the
quality can be quite
> > > > > stunning!
> > > > >
> > > > > (Gets off his high horse...)
> > > > >
> > > > > Phil
> > > > >
> > > > >
> > > > >
> > > > > For more information: http://www.automatedhome.co.uk
> > > > > Post message: ukha_d@y...
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> > > > > List owner: ukha_d-owner@y...
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> > > > >
> > > > >
> > > > >
> > > > >
> > > >
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