RE: Re: Something to Make TIVO owners cry.

["Phil Harris" <phillip.harris1@xxxxxxx>]

But the product is out on display so it's used anyway!

This all comes rolling round to the same thing ... and it even includes the
sparkies thread too.

We all want something for nothing. I go to a dealer in Glasgow for AV kit
and advice - not because he's cheap, but because his advice is good. I pay
for that advice in that I pay full RRP for kit and it costs me £120
in fuel
to get there.

The chains are - ultimately - box shifters maximising profits to the
shareholders (as any business should) by slicing a bit off RRP to tempt the
public and paying whatever wages they can get away with.

If you want good advice then be prepared to expend time and effort (and
money) getting it ... my friend in Glasgow spent a long time with a
customer
sorting out a hifi system that sounded the way that he wanted. This
included
several demos at the shop and also a final home demo ... they then heard
nothing from the customer for about a fortnight until he called back saying
"I've bought all the stuff you showed me on the internet as I could
get a
better price but it doesn't sound right ... I still need the cables so can
you supply those and come set it up for me?" He was astounded when my
friends company were not exactly willing to supply the cables at cost *AND*
set up the system for free!

It's the same story with your sparkies ... maybe this one that's being
discussed is charging high but without getting to the house and discussing
it with the sparky there then who knows?

It's just unfortunate that in the case of a TIVO then the only place you
can
get them is from the box shifters or the chains...

Phil

> -----Original Message-----
> From: steve [mailto:steve@xxxxxxx]
> Sent: 06 September 2001 10:35
> To: ukha_d@xxxxxxx
> Subject: Re: [ukha_d] Re: Something to Make TIVO owners cry.
>
>
> 2 problems. It leaves you with a used product and if the store is busy
its
> easier to move on to next customer.
>
> ----- Original Message -----
> From: "Phil Harris" <phillip.harris1@xxxxxxx>
> To: <ukha_d@xxxxxxx>
> Sent: Thursday, September 06, 2001 10:06 AM
> Subject: RE: [ukha_d] Re: Something to Make TIVO owners cry.
>
>
> > But can they give a demo?
> >
> > Phil
> >
> > > -----Original Message-----
> > > From: Dan James [mailto:UKHA@xxxxxxx]
> > > Sent: 06 September 2001 09:42
> > > To: ukha_d@xxxxxxx
> > > Subject: [ukha_d] Re: Something to Make TIVO owners cry.
> > >
> > >
> > > On the other hand if you want to find someone in a chain
store who
> > > knows what they are talking about try the main Dixons in
Brighton,
> > > theres a guy in there who is superb and actually understands
the
> > > technology. (his name is Stephen Candy)
> > >
> > > Dan
> > >
> > >
> > >
> > > --- In ukha_d@y..., "Mark Harrison"
<Mark.Harrison@e...> wrote:
> > > > OK guys.
> > > >
> > > > I spent a couple of hours last night reading through
the Customer
> > > > Service emails. How depressing!
> > > >
> > > > If I really want to scare them in-store, I just tell
them who I
> > > am ;-)
> > > >
> > > > Seriously guys, if you get fed crap information at
Comet, please do
> > > > wander over to the web site, and log a complaint...
it's the only
> > > way
> > > > that Store Operations (read - "the enemy!")
will be convinced.
> > > >
> > > > Mark Harrison
> > > > Head of Systems, eKingfisher
> > > >
> > > >
> > >
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> > > represent the
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> > > >
> > > >
> > > >
> > > > -----Original Message-----
> > > > From: Phil Harris [mailto:phillip.harris1@xxxxxxx...]
> > > > Sent: 5 September 2001 19:46
> > > > To: ukha_d@y...
> > > > Subject: RE: [ukha_d] Something to Make TIVO owners
cry.
> > > >
> > > >
> > > >
> > > > > Seriously now. What could the likes of Comet do to
help?
> > > > >
> > > > > Is it about information, or about awareness? Would
better consumer
> > > > > guides be enough (and if so, in store or just on
the Internet?),
> > > or
> > > > > would all staff need to be trained to be able to
explain?
> > > > >
> > > > > Mark Harrison
> > > > > Head of Systems, eKingfisher
> > > >
> > > > To be honest Mark it would help if the sales staff in
the stores
> > > knew
> > > > anything about the products they sell ... I've been
into the local
> > > > Currys (I
> > > > know they're not one of yours) a few times to see about
a TIVO and I
> > > > would
> > > > happily admit that I'm itching to buy one as I like it
as a product
> > > but
> > > > the
> > > > information that I've been able to get from the sales
staff has
> > > often
> > > > been
> > > > sketchy at best and at worst downright *WRONG*.
> > > >
> > > > Examples of information from the sales staff at various
stores:
> > > >
> > > > "Lowest quality is better than VHS and the next
step up is better
> > > than
> > > > DVD,
> > > > there's no need to ever use best quality as thats far
better than
> > > > anything
> > > > that's broadcast at the moment but it's there so you
can record the
> > > new
> > > > digital broadcasts"
> > > >
> > > > "Yes, it's quite easy to upgrade the capacity of
the unit ... I
> > > think
> > > > Thompson do that, you just need to contact them."
> > > >
> > > > "Does it have an S-Video output?"
> > > > "No ... it has SCART"
> > > > "But what video outputs does it support on the
SCART socket?"
> > > > "SCART..."
> > > >
> > > > "Yes, it's completely silent."
> > > >
> > > > "Yes, if you have more than one TIVO you only have
to have one
> > > > subscription
> > > > ... but why would you want more than one?"
> > > >
> > > > Try asking them whether it's possible to change from a
monthly
> > > > subscription
> > > > to a lifetime one...
> > > >
> > > > In addition to that I have never been able to get an
actual *DEMO*
> > > of
> > > > the
> > > > thing ... all it does is run that stupid rolling intro
which could
> > > quite
> > > > easily be pre rendered to be streamed at huge data
rates! Not one
> > > shop
> > > > has
> > > > been able to show me a TIVO recording and playing back
a program.
> > > >
> > > > I know that not everyone can know everything about
every item of
> > > stock
> > > > in
> > > > the shop but when you're trying to introduce a
completely new
> > > product to
> > > > a
> > > > market then you must know what it is that you're
selling.
> > > >
> > > > It's like digital TV (mainly OnDigital of course)
"The advantage is
> > > you
> > > > get
> > > > far better picture quality than with the old
system." This is
> > > untrue ...
> > > > if
> > > > your reception was bad on analogue then you may get
better quality
> > > but
> > > > take
> > > > a look at a good terrestrial broadcast - the quality
can be quite
> > > > stunning!
> > > >
> > > > (Gets off his high horse...)
> > > >
> > > > Phil
> > > >
> > > >
> > > >
> > > > For more information: http://www.automatedhome.co.uk
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> > > >
> > > >
> > > >
> > >
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