Re: Something to Make TIVO owners cry.

["Dan James" <UKHA@xxxxxxx>]

I agree, I find these days that people are only too quick to complain
but don't seem to make the effort to pat people on the back :-)

I finally brought a digital camera this week, and was amazing that it
had been delivered by the time I got home last night (less than
24hours). So I sent them a responce telling them how please I was
with my whole "buying experience"

<warm feeling inside>
:-)
</warm feeling inside>

Feedback is a good thing, but remember to send positive and the
negative!!

Dan

--- In ukha_d@y..., "Phil Harris" <phillip.harris1@v...>
wrote:
>
> Cool ... I generally do make comment on good service. I recently
went up to
> customer services at Tesco about a lady who had been exceedingly
helpful and
> they seemed to be unable to grasp at first that I wasn't
complaining and
> actually wanted to make a positive comment. They took my details
and my
> comments, thanked me for my input and I went on my way.
>
> About three days later I had a call from Tescos stores and they put
the lady
> in question through to me, she was bubbling away and was very
enthusiastic
> in thanking me for making such nice comments about her. It seems
that she
> was up for a review of some kind and during her meeting her manager
referred
> back to my comments and that seems to have helped her. She was very
chuffed!
>
> Made me feel good!
>
> Phil
>
> > -----Original Message-----
> > From: Dan James [mailto:UKHA@xxxxxxx...]
> > Sent: 06 September 2001 09:42
> > To: ukha_d@y...
> > Subject: [ukha_d] Re: Something to Make TIVO owners cry.
> >
> >
> > On the other hand if you want to find someone in a chain store
who
> > knows what they are talking about try the main Dixons in
Brighton,
> > theres a guy in there who is superb and actually understands the
> > technology. (his name is Stephen Candy)
> >
> > Dan
> >
> >