RE: RE: [OT] - Yellow Card from BT Internet Anytime

["des@xxxxxxx" <des@xxxxxxx>]

What time is watchdog on btw?

DesG

Original Message:
-----------------
From: Phil Harris phillip.harris1@xxxxxxx
Date: Thu, 11 Oct 2001 17:24:47 +0100
To: ukha_d@xxxxxxx
Subject: RE: [ukha_d] [OT] - Yellow Card from BT Internet Anytime


Unfortunately it's no joke ... apparently the "Minister for UKHA
diplomacy"
(AKA Paul Gordon) is on Watchdog tonight for just this!

Phil
-----Original Message-----
From: steve [mailto:steve@xxxxxxx]
Sent: 11 October 2001 16:13
To: ukha_d@xxxxxxx
Subject: Re: [ukha_d] [OT] - Yellow Card from BT Internet Anytime


This has got to be a joke.

Can you not then use ICQ for which you need to stay online in an idle
state until someone you wish to communicate comes online.

you need an app to reatedly download a URL or download lots of binaries or
time sync once a second.

This is crazy when they advertise surftime as UNLIMITED yet even if you
use them as an ISP there isnt a service to allo you to use it unlimited.




----- Original Message -----
From: John McManus
To: ukha_d@xxxxxxx
Sent: Thursday, October 11, 2001 3:43 PM
Subject: [ukha_d] [OT] - Yellow Card from BT Internet Anytime


The saga continues...

Yesterday evening I sent a query to the helpdesk asking if there were
any 'known problems' with the new Anytime number since I have had shocking
problems connecting after 1730.

This morning I received:
--------------------------------
As part of our customer service program, we regularly review the network
and level of service received by all of our customers.

After reviewing our records recently, we have reason to believe that
your account has been active for online sessions during extended periods of
time when it has not been used.

We remind you that this is not permitted under the terms and conditions
of the BTopenworld Anytime service (please refer to paragraph 10.3).
http://www.btopenworld.com/helpnb/terms/
The reason for this condition is that such usage reduces the level of
available service for all of our customers.

We wish to advise that should this practice continue, we reserve our
right to suspend or terminate your account without further notice to you.
--------------------------------

This will teach me to ask about faults!

As someone who is normally a home worker during the day, and whose wife
/ son uses the internet during the evening, I guess BT don't want us as a
customer.  (I have ensured that the connection cannot be brought up more
than 16 hours a day, but I guess we must not be hopping from web page to
web
page quickly enough... must learn to read more quickly).

On a pragmatic level... BT Openworld are running a commercial service.
If they choose to deliver a less than quality service, that still meets the
contractual terms of the agreement with the customer, that is their choice.
The customer can decide to continue to use the allegedly poor service, or
can vote with their feet...
Some postings from yesterday are now receiving my close attention.


For more information: http://www.automatedhome.co.uk
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