Subject: RE: RE: [ukha_d] [OT] -
Yellow
Card from BT Internet Anytime
What time is watchdog on
btw?
DesG
Original Message: ----------------- From:
Phil
Harris phillip.harris1@xxxxxxx Date:
Thu, 11 Oct 2001 17:24:47 +0100 To: ukha_d@xxxxxxx Subject:
RE: [ukha_d] [OT] - Yellow Card from BT Internet
Anytime
Unfortunately it's no joke ... apparently the "Minister
for
UKHA diplomacy" (AKA Paul Gordon) is on Watchdog tonight for just
this!
Phil -----Original Message----- From:
steve
[mailto:steve@xxxxxxx] Sent: 11 October 2001
16:13 To: ukha_d@xxxxxxx Subject: Re: [ukha_d]
[OT] - Yellow Card from BT Internet Anytime
This has got
to
be a joke.
Can you not then use ICQ for which you need to
stay
online in an idle state until someone you wish to communicate comes
online.
you need an app to reatedly download a URL or
download
lots of binaries or time sync once a second.
This is crazy
when they advertise surftime as UNLIMITED yet even if you use them as an
ISP there isnt a service to allo you to use it
unlimited.
----- Original Message
----- From: John McManus To:
ukha_d@xxxxxxx Sent: Thursday, October 11, 2001
3:43 PM Subject: [ukha_d] [OT] - Yellow Card from BT
Internet Anytime
The saga
continues...
Yesterday evening I sent a query to
the
helpdesk asking if there were any 'known problems' with the new Anytime
number since I have had shocking problems connecting after
1730.
This morning I
received:
-------------------------------- As part of our
customer
service program, we regularly review the network and level of service
received by all of our customers.
After reviewing
our records recently, we have reason to believe that your account has
been
active for online sessions during extended periods of time when it has
not
been used.
We remind you that this is not
permitted
under the terms and conditions of the BTopenworld Anytime service
(please
refer to paragraph 10.3). http://www.btopenworld.com/helpnb/terms/
The reason for this condition is that such usage reduces the level
of available service for all of our customers.
We
wish to advise that should this practice continue, we reserve our right
to
suspend or terminate your account without further notice to
you.
--------------------------------
This will teach
me
to ask about faults!
As someone who is normally a
home worker during the day, and whose wife / son uses the internet
during
the evening, I guess BT don't want us as a customer. (I have
ensured
that the connection cannot be brought up more than 16 hours a day, but I
guess we must not be hopping from web page to web page quickly enough...
must learn to read more quickly).
On a pragmatic
level... BT Openworld are running a commercial service. If they choose
to
deliver a less than quality service, that still meets the contractual
terms
of the agreement with the customer, that is their choice. The customer
can
decide to continue to use the allegedly poor service, or can vote with
their feet... Some postings from yesterday are now
receiving my close attention.
For more
information: http://www.automatedhome.co.uk
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