Sent: Thursday, October 11, 2001 3:43
PM
Subject: [ukha_d] [OT] - Yellow Card
from BT Internet Anytime
The saga continues...
Yesterday evening I sent a query to the
helpdesk asking if there were any 'known problems' with the new
Anytime number since I have had shocking problems connecting after
1730.
This morning I received:
--------------------------------
As part
of our customer service program, we regularly review the network and level
of service received by all of our customers.
After reviewing our
records recently, we have reason to believe that your account has been
active for online sessions during extended periods of time when it has not
been used.
We remind you that this is not permitted under
the terms and conditions of the BTopenworld Anytime service (please refer
to paragraph 10.3).
http://www.btopenworld.com/helpnb/terms/
The reason for this condition is that such
usage reduces the level of available service for all of our
customers.
We wish to advise that should this practice
continue, we reserve our right to suspend or terminate your account
without further notice to you.
--------------------------------
This will teach me to ask about
faults!
As someone who is normally a home worker
during the day, and whose wife / son uses the internet during the evening,
I guess BT don't want us as a customer. (I have ensured that the
connection cannot be brought up more than 16 hours a day, but I guess we
must not be hopping from web page to web page quickly enough... must learn
to read more quickly).
On a pragmatic level... BT Openworld are
running a commercial service. If they choose to deliver a less than
quality service, that still meets the contractual terms of the agreement
with the customer, that is their choice. The customer can decide to
continue to use the allegedly poor service, or can vote with their
feet...
Some postings from yesterday are now
receiving my close attention.
For more
information: http://www.automatedhome.co.uk
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