[no subject]

At the same time a reseller that doesn't aggresively serve the local markets
doesn't help either.  Or, worse yet, they do such a bad job the market
avoids the product.  We've all met these resellers.  But then again, we've
all met (or have been) high-cost users too.

With the ease of webpages it's sort of foolish to keep the motivated
end-users out of the loop.  No vendor-direct support but webpages for
registered customers is one way to keep the costs lower.  Smart vendors seem
to be grasping this idea.

-Bill Kearney