Re: Caddx NX-8E - RS232 ASCII Codes

[Marc F Hult <MFHult@xxxxxxxxxxxxxxxxxxxxx>]

On Mon, 18 Jul 2005 10:12:12 -0400, "wkearney99" <wkearney99@xxxxxxxxxxx>
wrote in message  <PuadneMP9vAhJUbfRVn-2g@xxxxxxxxxxxxx>:

>> > Why wouldn't they give out the commands?
>>
>> Like most alarm manufacturers, Caddx (GE Security) caters to alarm
>> dealers -- not the public.  Many dealers will drop a line if they think
>the
>> manufacturer is willing to give support to DIYers.
>
>From a business perspecive there's some logic to the notion.  Selling to a
>few well-trained resellers can avoid a lot of increased support and
>liability costs for the vendor.  It's a matter of where the money is best
>spent.   It's the smart vendor that recognizes how to work the fine line
>between the two markets.

There's a third "market" and those are installations that are glued together
by software from independent vendors such as Premise Systems (which _does_
support CADDX as well as HAI and Apex security) and CyberHouse (supports
Apex, Ademco, Napco, Radionics, Silent Knight, Elk).

In this market, support can be shunted/shared with the software
manufacturer, software vendor, software installer, and end user as well as
the hardware installer. Who gets the most inadequately compensated
work/calls  (read 'can't survive') with this model?

Marc
Marc_F_Hult