Re: Telguard trouble solved...maybe

[Jim Davis <alarminex@xxxxxxx>]

On Tuesday, October 30, 2018 at 6:19:32 PM UTC-4, mfssy...@makofiresecurity=
.com wrote:
> I'm going to give Napco a try. Had used some a while back and wasn't real=
ly impressed with them either. I'm willing to give another try. Can't be an=
y worse than Telguard has been!!!
>=20
>=20
> On Thursday, June 28, 2018 at 11:18:57 PM UTC-4, RTS wrote:
> > We started with Telguard, but like you they failed on all kind of=20
> > question and support...
> >=20
> > -- - - - - --
> >=20
> > We switched to the Napco=C2=A0 Starlink cell units and haven't had any=
=20
> > problem that tech support couldn't figure out..
> >=20
> > they do phone, email, website support..
> >=20
> > I'd suggest you give-em a call or visit the website;=C2=A0=C2=A0=20
> > http://www.napcosecurity.com/starlink/
> >=20
> > ;-)
> >=20
> > *Rocky T. Squirrel, esq.
> >=20
> >=20
> > *
> >=20
> > On 6/28/2018 9:01 PM, mfssystems@xxxxxxxxxxxxxxxxxxxx wrote:
> > > Telguard tech support is horrible. We have many TG7 units installed a=
nd have had no support from company. Many calls and emails unresponsive. De=
vice just stop communicating with solid cell service in area. VERY DISSAPOI=
NTED!!

I would strongly suggest that you set a unit up at your shop and play with =
it for a while. Make a list of questions that arise and then call tech supp=
ort to weed out the stuff that's unclear.=20

Don't just take a unit out in the field and expect to "intuitively" get it =
working. When you're on the job with a problem is no time to be sitting on =
the telephone waiting for tech support to answer a question. The manuals do=
n't cover every little nuance and definition of terms.