Re: Telguard trouble solved...maybe

[Bob La Londe <none@xxxxxxxxxx>]

On 6/29/2018 9:38 AM, Jim Davis wrote:
 > On Thursday, June 28, 2018 at 10:01:21 PM UTC-4,
mfssy...@xxxxxxxxxxxxxxxxxxxx wrote:
 >> Telguard tech support is horrible. We have many TG7 units installed
and have had no support from company. Many calls and emails
unresponsive. Device just stop communicating with solid cell service in
area. VERY DISSAPOINTED!!
 >
 > I never used anything but Napco Starlink and have had excellent use
and service from Napco tech support.
 >
 > I have heard similar stories about Telguard.
 >

I was installing cell units before most folks on this group I think.  My
first ones were analog cell that I programmed with a handset from a
Motorola bag phone.  They were trigger activated.  You used outputs from
the panel as triggers.  I think they only had 4 trigger inputs.  I don't
even recall what they were called, but I was using them when Telular
(Telguard) was still acting like they were the only player in the market.

I've used Uplink, TelGuard and Starlink of course.  By the time I got
out Telguard and Uplink had assholed themselves out of the market for
me.  Starlink had its issue, but when they came out with their fire
communicators I no longer had any need at all for those other guys.

Telguard would also try to pass the buck when there was a problem after
you waited on hold for them to finally answer.  All my problems went
away when I swapped out my last units to Starlink.  Coverage can always
be an issue, but...  that's the case with any cellular device.

I just sold my last couple Starlink units a few weeks ago to some guy in
New York or New Jersey or something like that.  I threw away my spare
Uplink and Telguard units when I got my last ones in service replaced
with Starlink.

Telguard/Telular is to cellular alarm communicators like Dedicated
Micros is to video recording.  They used to be somebody, but not for a
very long time.