Re: Napco P3200 firmware update options

["Bob La Londe" <none@xxxxxxxxxx>]

If you are a dealer (as in licensed in the trade) you can call Napco Tech
Support directly.  If the first tier guys can't help you then they will have
one of theolder more experiecnced guys call you back.  I'm a very small
dealer, and I get one on one service when I need it.

--
--
Bob La Londe
The Security Consultant
Licenses ROC103044 & ROC103047

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Side Business:
CNC Molds N Stuff
www.cncmolds.com

Day Job:
The Security Consultant
www.yumaalarm.com

Hobbies:
Honesty in Airguns
www.allairgunners.com

Fishing Arizona and the Colorado River
www.YumaBassMan.com
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"Remote Enabled Home" <jmf0srmv-remote enabled home@xxxxxxxxxxxxxxxx> wrote
in message news:AY0WCT0e-Dlgjl6xFVeHrjaga@xxxxxxxxxxxxxx
> Bob & Jim,
>
> Thanks for the replies!
>
> I have the Home Automation Kit but it came with a newer firmware "V40C"
> than my (1st generation) GEM-P3200 will accept.  I have the PCI-mini and
> can use the latest Quickloader with it to load to and from the old panel.
>
> I am a registered dealer with NAPCO.  But tech help from NAPCO is not easy
> to get.  Maybe some of the bigger dealers have direct connections to tech
> help but all I have is the regional sales person who forwards my emails to
> tech help and sometimes I get a reply.
>
> Last month I took a full day training session as a NAPCO registered dealer
> on using Quickloader Windows along with Home Automation at NAPCO's
> Headquarters on Long Island, NY, but it was mostly about them advertising
> for alarm dealers to sell the new NAPCO home automation solutions and
> monitoring service and how to configure these services in Quickloader
> Windows with their newer panels.
>
> Technicians at NAPCO will not tell me if "V11E" will work as they only
> wants to answer questions about their "NEW" panels with THEIR "NEW" home
> automation solution.  Their solution for me is to get their new panel and
> use their home automation product and their central station monitoring
> service.
>
> I find it concerning that NAPCO does not support their older products or
> have documents about the different version firmware's capabilities are.
>
> As per the following link to a February 2002 NAPCO document "GEM-P3200 &
> GEM-P9600  ADDENDUM Version 11D Software Changes" on the 2nd page bottom
> states "Version 11D has been enhanced for interface to a Crestron Home
> Automation system (V11D HA only)";
>
> http://www.napcosecurity.com/images/panels/GEM-P3200_V11D_WI987B_ADDM.pdf
>
> Here is a link to NAPCO tech note about "V11E" superseding "V9", "V10",
> and "V11":
>
> http://tech.napcosecurity.com/index.php/faq/details/id/398/?brand_id=1&faq_category_id=13
>
> I also have the NAPCO document "GEMINI Home / Building Automation
> Development Specifications" that explains the automation interface from
> NAPCO Gemini control panels.
>
> http://board.homeseer.com/attachment.php?attachmentid=44772&d=1425905523
>
> FAQ from NAPCO that states that GEM-P9600 and GEM-P3200 firmware are
> interchangable.
>
> http://tech.napcosecurity.com/index.php/faq/details/id/321/?brand_id=1&faq_category_id=13
>
> I am hoping to get my control system to eventually be integrated to my old
> NAPCO GEM-P3200 but to get the correct NAPCO firmware in the old 1st
> generation panel is stoping me from doing it.
>
> My search continues for "V11D HA" or IF "V11E" will work.
>
> Thanks from
>
> REH
> --
> This post on narkive:
> http://narkive.com/AY0WCT0e.5
>