Re: installer code for dsc 832

["E DAWSON" <edawson@xxxxxxxx>]

"UPSET" <kflack@xxxxxxxxxxxx> wrote in message
news:6fe13c58-27e5-489c-a9d4-516457d2ac73@xxxxxxxxxxxxxxxxxxx
On Friday, October 31, 2003 3:00:36 PM UTC-4, AlarmReview wrote:
> >From: "Mark G."
>
> >the previous owner did not have any
> >commitment to the monitoring company;
> >that was confirmed prior to purchase.
> >and the alarm was included in the sale
> >(they showed me the receipts for when
> >they paid for it originally. there were no
> >rental agreements
>
> Mark, the unfortunate reality is, it's the previous owner who you legally
> must
> go after.  They sold you a home with a security system that wasn't
> functional.
> The issues of what the previous homeowner did or didn't do with the
> alarmco is
> immaterial.  Once they included the alarm in the sale of the home AND they
> led
> you to believe that you would have full access to the programming, they
> were
> the one's who didn't deliver on the promises in the sale of the house.
>
> > i didnt know this until after we moved in
> >(i wasnt familiar enough with this brand
> >system to know the difference at the
> >time; i changed a few codes and declared
> >victory)
>
> Didn't your home inspector check or contracted to inspect the system?
> That
> should have include the access to the system.
>
> >and since i am not the one who
> >contracted the alarm company, their
> >position is that they dont owe me
> >anything.  their only obligation is to the
> >prior owners, and they are long gone.
>
> Yes, and No.  Since they and only they know the codes, they are obligated
> to
> provide that to you.  However, they can charge you for a regular service
> call.
> After all, you are not their client and the alarmco is not an indentured
> servant to that system.  Now a word of caution, since you now have
> alternatives
> (unlocking services) to using the alarmco, you would be a bit hard pressed
> to
> get a court to force them to provide you service.
>
> >btw, im a lawyer and know my rights,
>
> If you e-mail me, I would be happy to refer you to an attorney who has
> successfully (currently 100%) defended alarmcos from these types of
> claims.  It
> appears to be based on the failure of the previous homeowner to turn over
> the
> premise in the condition they promised.
>
> >in my humble opinion, however, this is
> >extortion by the alarm company.
>
> If you purchased a home and the garage door had a security code to change
> transmitters, but that code wasn't provided to you by the home owners, are
> you
> saying that if the company that installed it wanted to charge you a fee to
> come
> out and reset the code, that it's extortion?
>
> If you purchased a used car and the seller didn't provide you with the key
> to
> the glove box and the dealer wanted to charge you $75 to unlock the glove
> box,
> that it's extortion?
>
> If you purchased a used TV and the previous owner didn't provide you the
> code
> for the V-Chip access and the selling company wanted to charge you to come
> out
> and reset the V-chip that it's extortion?
>
> If you bought a business and the previous owner's attorney want's to
> charge you
> a fee for copies of an old contract between the the previous owner and a
> customer, that's considered extortion?
>
> Please.....
>
> Rob-
>
> Security Review Group
> The Security Review Group provides private independent security consulting
> and
> is not affiliated with any selling, installing, servicing, or monitoring
> company.

I have a similar problem, but it was my own alarm company that installed the
installer lockout without my express permission or knowledge. There was no
"Paper Contract" for services. The system was purchased 100% in advance.
After 2 years of poor service from them, I cancelled out monitoring
service....They refused to reset the codes without paying for an on site
visit....Still waiting 8 years later....

Hello,

So you have been waiting for eight years! Now I do like a patient man that
likes sticking to his guns, but wow, you need to look & stand back a ways
from this thing.

If you are not monitoring it, you wouldn't need the installer code.

If you get a new company to monitor your system, they will figure it out.
Either they will know how to, or they will change out the board. In the
meantime, while you are so patiently waiting, the thieves will come someday.
Oh yes, the neighbors will watch out for your house while you are gone; just
as much as the shoppers do in a parking lot when a car alarm goes off.

The alarm company does not need your express permission or knowledge to put
in their installer code while they are monitoring you. That's all an alarm
company needs, a subscriber that can get into their own programming; just to
check it out, of course!

If you ended your monitoring agreement as per the agreement, and you did not
dishonor the terms, then, yes, the installer code should be restored to a
default code. But, if you had a longer agreement than the 2 years where you
cancelled, paying for them to do it is a cheap way out.

But, I know, you are going to stick to your guns, aren't you? ...or maybe
you now possibly realize after reading this, that you might have to
relent...you just might have less stomach problems if you do. It's time to
smell the roses...slowly.

No ill will meant at all.