Re: Looking for New Monitoring Company -- Problem with Next Alarm

[mleuck <m.leuck@xxxxxxxxx>]

On Saturday, April 28, 2012 8:12:53 AM UTC-5, tourman wrote:
> On Apr 27, 6:50=A0pm, Jack <country...@xxxxxxxxxxxxxx> wrote:
> > I have been a satisfied Nextalarm customer for several years, but just
> > recently they have told me that false alarms for panic alerts have to b=
e
> > dispatched immediately to the police. This has caused me to have to pay
> > over the past two months a total of 328.00 to my local city because of
> > false alarms.
> >
> > The most frequent false alarm I have is when the keyfob is accidentally
> > actuated and this creates a panic alert. Up to 6 months ago, they would
> > call my house first to confirm it was a false alarm and that would be
> > the end of it. No police would be dispatched. However, during the past =
6
> > months I have had 3 false alarms and the city only gives you two false
> > alarms and anything over two will generate a 100.00 charge.
> >
> > Just this Monday on my way out the door with my two suitcases, I
> > accidentally hit my keyfob panic button and got a call within 30 second=
s
> > from Nextalarm. My wife confirmed that it was a false alarm and that
> > there was no need to dispatch the police. Well 5 minutes later the
> > police are rolling up to my address and I had to explain that it was a
> > false alarm. Two days later I get a letter from the city for another
> > 100.00.
> >
> > I obviously can't continue with this existing setup. My contact sheet
> > specifically states to call my house number, my wife's cell and then my
> > cell phone number BEFORE any police are dispatched and this setup has
> > worked successfully for the past several years. However, Nextalarm says
> > their policy has been changed to mandate contacting the police for any
> > panic alarms, regardless to whether it was a false alarm.
> >
> > The guy I've been working with wants to convert my panic alarm signals
> > to a burglar type and this may get around the mandate of contacting the
> > police. Can someone recommend a monitoring company for the Ademco Lynx-=
R
> > panel that will allow my panic alarms to be triaged (by calling my
> > contact list) BEFORE the police department is called? I have a phone
> > line directly connected to the panel.
>=20
> RHC: Sir, it seems to me rather than abandoning your existing dealer,
> why don't you work with him further to solve the problem. There is
> something basically wrong with a panic pendant design wise that can be
> so easily triggered. I don't know the particular Ademco panic device
> in question, but some other makes I am familiar with are shielded from
> accidental activation, and most devices take a 3 second push of the
> button in order to activate - pretty hard to do accidentally.
>=20
> As I know it, most monitoring companies take pretty much the same
> approach to manual panic alarms; these can be life threatening
> situations and and are normally handled as such. Why do you wish to
> totally abandon this company when the problem is in the panic alarm,
> not the response, and perhaps not the alarm company either.
>=20
> Don't " throw the baby out with the bathwater" so to speak; fix the
> problem !!

LOL my feelings exactly!