Re: Trying to wrap my head around it

[Jim Rojas <jrojas@xxxxxxxxxxxx>]

JoeRaisin wrote:
> Had a service call that has me scratching my head.
>
> Monday the customer kept getting calls from the monitoring center saying
> they were getting a fire trouble on zone 5.
>
> Panel is a Safewatch 3000. Zone 5 is an entry/exit point programmed
> correctly. There are no fire devices on the system and no unused zones
> are programmed as fire though they are programmed and resistored out at
> the panel.
>
> The customer is using phone service through their cable company and
> their data guy was on site during the time they were getting these calls.
>
> I had heard some time ago about ADT monitoring centers seeing telco line
> faults as a fire trouble (why, I don't know) so that could explain the
> fire trouble, but they insist it was coming in on zone 5.
>
> The zone 5 part is what bothers me. I don't like not understanding
> something. If it was a one time signal I could let it go as a an
> electron forgetting to turn left at Albuquerque - but it happened
> several times throughout the day (my guess would be every time the data
> guy fucked with the cable/phone equipment).
>
> I checked the program and ran the system through its paces and
> everything is (and 'was' as far as I could tell) programmed and
> functioning correctly, btw.

ADT has their own variation of CID codes in these panels. It sounds like
a bug.

Jim Rojas
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