Re: QWEST Still Sucks

[Jim <alarminex@xxxxxxx>]

On Mar 4, 12:44=A0pm, "Bob La Londe" <onebike...@xxxxxxxxx> wrote:
> Yesterday I did a move for a client from one suite in a complex to anothe=
r.
> They ordered a new phone line for the new suite. =A0(not sure why) =A0Any=
way, I
> could not find the prerun wire from their new suite in the phone room wer=
e
> the demarc is. =A0The new phone line was there clearly marked on a new bl=
ock.
>
> It bothered me until I got out my ladder and a flashlight to look up in t=
he
> ceiling. =A0The feed wire to that suite went into a conduit which I could=
 see
> went down a wall into a nearby utility room. =A0I had building management=
 come
> out to open the utility room for me. =A0I expected to find a cross connec=
t
> board, but nope. =A0There was a whole-nuther demarc. =A0Coming down the w=
all was
> the feed wire from the clients suite. =A0Says telco property on the demar=
c,
> more than a dozen lines are connected there, and its obviously fed by a
> telco provided underground cable.
>
> No problem I thought. =A0Call Q-Worst and explain that they had installed=
 to
> the wrong demarc. =A0The first CS rep decided I was high, that it was
> installed correctly, and that it was the customer's fault for not hiring
> Q-Worst to install wire and jacks. =A0(Wire and jacks that already existe=
d in
> perfect working order.) =A0After going back and forth on the phone for ne=
arly
> 30 minutes arguing with the first genius I got switched to another.
>
> It took nearly 30 minutes for the second genius to decide to send somebod=
y
> out, but he still argued that Q-Worst had installed it to the correct dem=
arc
> inspite of the fact that a previous business in that suite had Q-Worst
> service from that demarc. =A0I even looked them up in a directory and fou=
nd
> their old listed number marked on the block covers in the demarc. =A0Q-Wo=
rst
> will have a field tech out sometime today between 9 and 5, and they still
> may not do anything according to genius number 2.
>
> Sigh.
>
> Any Q-Worst reps reading this take offense? =A0Good. =A0Maybe you will fi=
x the
> problem of blaming all your mistakes on other people, and just start fixi=
ng
> your mistakes. =A0Maybe train your techs to understand that those of us w=
ho
> are personally responsible for our performance actually know what we are
> talking about. =A0I doubt it, but we can hope.
>
> --
> Sincerely,
> Robert (Bob) J La Londe III
>

"That's" ..... the key to it. It seems hard to find people who take
personal responsibility. I'd guess it comes from all of the mergers
that take place nowdays, as compared to when it wasn't so common.
Employees become just numbers as they get absorbed and absorbed again
and again and allows them to be able to just show up for work in order
to get paid. If they do just passable work and get away with what they
can get away with, they're still going to get paid and it's likely
someone else will be called in to fix their mistakes.

Yet ...... one of the factors that lead me to go out on my own was
because I couldn't do that. I never wanted to be criticized for doing
bad work. So it would seem that .... those people who will or do take
responsibility for what they do, don't work for organizations that
tolerate or foster it. Or ..... as a matter of fact,..... I know of
incidents where organizations that do tolerate it, actually "won't"
tolerate someone who is innovative and responsible. They just don't
fit in the mold because they disrupt the "flow".

So .... it would seem that this  is one of the key differences between
the entrepreneurial business and big companys.