Re: "Failure to communicate" problems

[Frank Kurz <tech@xxxxxxxxxxxxx>]

On 22/04/2011 7:19 AM, tourman wrote:
> Perhaps some of the regulars can suggest a solution to a problem I'm
> having.  For years now, I've been having random failures to
> communicate that are not caused by improper programming of the panels.
> There seems to be no pattern to them that I can determine, nor is it
> make specific. The station is no help and insist there are enough
> lines coming in to handle any amount of traffic. Whenever they happen,
> I have the client send a manual test through to the station, and it
> always goes through properly. This only seems to occur with
> conventional land lines
>
> I get daily reports and every day, and there is at least one panel
> that doesn't seem to have communicated it's test signal (out of a base
> of 1100 accounts). When I check, rarely is it a real problem....
>
> Can anyone familiar with station technology suggest potential
> solutions/problems that could be occurring. I'm at a loss...


In addition to Jim R's excellent points, you should call your station
manager and find out when the bulk of their dealer test signals are
coming in, then choose a time window outside of that.  We have some
accounts transmitting in the early afternoon (when things are usually
really quiet).

--
Frank Kurz
www.firetechs.net