Alarm Farce...

[Frank Olson <use_the_email_links@xxxxxxxxxxxxxxxxxxxxxx>]

http://www.complaintsboard.com/complaints/alarmforce-c160953.html

 From "Helen":

"We had our new AlarmForce system installed in July 2008. My wife was
home during the installation and I had left instructions as to where I
wanted the sensors located. On top of basic package we 'purchased' 2
additional smoke detectors, 1 glass break sensor and 1 door contact for
a total of $361.20. (I put that in quotations because we really do not
own anything.)

The installer insisted on placing the motion sensor BEHIND AN INTERIOR
DOOR which, if left open, would render the system useless. He came back
and moved it (damaging our wall) to another location. In this position,
the system could not be armed if our wood stove was hot! I finally moved
the sensor myself (damaging the wall again - the guy used tape and
screws) and have not had another issue.

In October, the system said that there was a 'low sensor battery'.
That's right, in three months a set of two lithium batteries had went
dead in the glass break sensor. Then in December, the same error crops
up again! The issue is that the system does not tell you which sensors
are faulty! We did a test and three sensors did not report in! MORE
lithium batteries down the tubes!

Just this past month, I took a terrible coughing fit near the glass
break sensor and set off the alarm! That wasn't the bad part. I waited
patiently by the AlarmForce box for the operator to come over the
speaker. After a few minutes, I figured that they were not going to
respond and went to brush my teeth. I had time to get to the bathroom
and start brushing before I heard someone!

Our latest AlarmForce pain came when our credit card company canceled
our card in a security investigation. I remembered to call our heating
oil supplier, phone company, cellphone provider, etc. but forgot to call
AlarmForce. TWO DAYS LATER they mailed out a $21 SERVICE FEE notice
because of the card being declined! Let me stress that they did not call
us at all, just mailed out the bill. I called to explain the situation
and was met with a very harsh attitude by their representative. After 20
minutes, I was able to have the fee reversed.

The trouble is, I cannot get out of their service contract. Thirty
months at $25 come to $750 that I just cannot throw away. I will have to
live with their poor response and inadequate equipment for the
foreseeable future."


That's not the only one I found...

--
My wife says women are angels.  And even when us guys manage to clip
their wings, they'll keep right on flying...  on their broomsticks.