Re: Pro 1....oh brother !

[Nomen Niesco <3rdregusns@xxxxxxxxx>]

On Oct 21, 11:50=A0pm, CH=AEIS <s...@xxxxx> wrote:
> "ABLE1" wrote...
>
> > And the keypad never gave a fail to communicate trouble??? =A0How does =
that
> > happen??
>
> Isn't the 4140XMP an Ademco panel, or a rebranded one? =A0That would expl=
ain
> it.
>
> I always thought it was odd that there's nothing to alert you to a siren
> failure or a loss of phone line. =A0Even recognizing a new panel battery =
can
> take up to 4 hours on some of the vistas.
>
> - Chris

I see this all the time with companies that do slam-in installs and/or
takeovers. They travel quite a distance to take over some accounts and
have no one local to service them. They gamble that the customer won't
have issues that require service, and they stack the deck in their
favor by not having a timer test. They know that one of these
customers needing service basically means they are going to lose the
account, because they have no intentions of providing service.

I had a guy who let one of these companies take over two A*T accounts
he had, and install a third. They installed a simon and ran the phone
line to an existing jack, and just tied it in with no line seizure.
The sad part was the jack had a cat3 that went to the telco box and
had  unused pairs that could have been used for line seizure. Long
story short, 2 years later the guy can't get the company to come fix a
problem with a door sensor. They call me in, and I found out the
systems weren't communicating since he switched phone service 1 month
after the original takeover. Because there was no timer test this
company was able to collect monitoring for 2 years on non-working
alarms before the customer found out.

These guys aren't dumb, they know with the lack of timer test combined
with the fact that a lot of people don't even use the system means
they can collect monitoring for years on a system that isn't
communicating.

That's okay, there's a special place in hell for these guys.