Re: Pro 1....oh brother !

["ABLE1" <royboynospam@xxxxxxxxxxxxx>]

"Crash" <robosama@xxxxxxxxx> wrote in message
news:0e3a4d08-ffc3-4015-9eca-b96a2ffcfc7d@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> We took over a Pro 1 account the other day. I told the client to make
> sure to cancel monitoring in writing first...no problem he did and
> they let him go.
>
> System was programmed for Daily Test Signal, but NO digit was
> programmed to be sent...interesting.
> So we reprogram and go to send signals...nothing...hmmm...no dial tone
> at panel. Ok....lets find out whats going on here....we go outside and
> there are two SNI's one has dialtone the other doesn't. Interesting.
>
> So I ask the client when the phone company put up the "new"
> SNI....lets see that was just before my husband died 4 YEARS ago.
> WHAT? Yeah thats right client had been paying for monitoring for over
> 4 YEARS and received nothing in return. She kinda thought is was weird
> last year when the smoke detectors went off (she was vacuuming out the
> fireplace...another no-no) and she had to call THEM. I guess they have
> a weird way of monitoring clients...if you have an alarm you call
> them, then they dispatch...and lets not say anything about not getting
> a signal...or lets not even send a tech out to check why!
>
> So we re-routed the panel line to the "new" SNI and all works.
>
> THEN...today I'm double checking programming (its an old monster
> 4140XMPT2) with Compass and now I know why that rear master bedroom
> door wasn't Chiming!...Yep it was programmed as a INTERIOR DELAY
> zone...what????? Are you kidding me a door directly into the old
> lady's bedroom from the back yard is an interior delay zone!....holy
> shit.
>
> Unreal.


And the keypad never gave a fail to communicate trouble???  How does that
happen??