Re: Pro 1....oh brother !

[mleuck <m.leuck@xxxxxxxxx>]

On Oct 21, 6:20=A0pm, "ABLE1" <royboynos...@xxxxxxxxxxxxx> wrote:
> "Crash" <robos...@xxxxxxxxx> wrote in message
>
> news:0e3a4d08-ffc3-4015-9eca-b96a2ffcfc7d@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>
>
>
> > We took over a Pro 1 account the other day. I told the client to make
> > sure to cancel monitoring in writing first...no problem he did and
> > they let him go.
>
> > System was programmed for Daily Test Signal, but NO digit was
> > programmed to be sent...interesting.
> > So we reprogram and go to send signals...nothing...hmmm...no dial tone
> > at panel. Ok....lets find out whats going on here....we go outside and
> > there are two SNI's one has dialtone the other doesn't. Interesting.
>
> > So I ask the client when the phone company put up the "new"
> > SNI....lets see that was just before my husband died 4 YEARS ago.
> > WHAT? Yeah thats right client had been paying for monitoring for over
> > 4 YEARS and received nothing in return. She kinda thought is was weird
> > last year when the smoke detectors went off (she was vacuuming out the
> > fireplace...another no-no) and she had to call THEM. I guess they have
> > a weird way of monitoring clients...if you have an alarm you call
> > them, then they dispatch...and lets not say anything about not getting
> > a signal...or lets not even send a tech out to check why!
>
> > So we re-routed the panel line to the "new" SNI and all works.
>
> > THEN...today I'm double checking programming (its an old monster
> > 4140XMPT2) with Compass and now I know why that rear master bedroom
> > door wasn't Chiming!...Yep it was programmed as a INTERIOR DELAY
> > zone...what????? Are you kidding me a door directly into the old
> > lady's bedroom from the back yard is an interior delay zone!....holy
> > shit.
>
> > Unreal.
>
> And the keypad never gave a fail to communicate trouble??? =A0How does th=
at
> happen??

It does, she just ignored it