Re: TL-150 general supervisory errors?

[Frank Olson <use_the_email_links@xxxxxxxxxxxxxxxxxxxxxx>]

Tower Security wrote:
> Recently installed a TL-150 (IP module) on a DSC PC5010 and while it
> transmits codes properly,  we're getting recurring General System
> Supervisory troubles that seem to happen on the hour.  Might skip an
> hour or two but if it happens, it's always on the hour.  Network
> supervision is not enabled.  Things we've tried so far:
>
> Power cycling the TL-150
> Changing the test frequency (currently set to 99 i.e. ~24 hours)
> Assigning a fixed IP address
> Making sure port 3061 is open on the router
> Disabled provisioning on the router
>
> Nothing has helped.  Another weird scenario is that when you log onto
> the TL-150 while in trouble, and look at the status, it displays zones
> as being open that are not assigned or defined i.e. zones above what
> are enabled e.g. 18, 24 (when only 16 zones exist).  I've checked
> programming and Zone assignment and definitions are definitely not
> setup for either partition...fwiw it's not even a partitioned system.
>
> I've called tech support and they think it's the router resetting the
> IP address but enabling a router log shows nothing odd.  I feel it's
> gotta be panel related as the Supervisory trouble always happens
> exactly on the hour.  The router has no internal clock and it's too
> coincidental that the panel and router would be in perfect synch time
> wise.
>
> Any ideas?
>
> Thanks,
> Reg Siemens
> Tower Security Systems Inc.


We wound up with a similar problem on a 5010.  It stopped when we
upgraded to a 5020.  Go figure.