Re: TL-150 general supervisory errors?

[Frank Olson <use_the_email_links@xxxxxxxxxxxxxxxxxxxxxx>]

alarman wrote:
> Tower Security wrote:
>> Recently installed a TL-150 (IP module) on a DSC PC5010 and while it
>> transmits codes properly,  we're getting recurring General System
>> Supervisory troubles that seem to happen on the hour.  Might skip an
>> hour or two but if it happens, it's always on the hour.  Network
>> supervision is not enabled.  Things we've tried so far:
>>
>> Power cycling the TL-150
>> Changing the test frequency (currently set to 99 i.e. ~24 hours)
>> Assigning a fixed IP address
>> Making sure port 3061 is open on the router
>> Disabled provisioning on the router
>>
>> Nothing has helped.  Another weird scenario is that when you log onto
>> the TL-150 while in trouble, and look at the status, it displays zones
>> as being open that are not assigned or defined i.e. zones above what
>> are enabled e.g. 18, 24 (when only 16 zones exist).  I've checked
>> programming and Zone assignment and definitions are definitely not
>> setup for either partition...fwiw it's not even a partitioned system.
>>
>> I've called tech support and they think it's the router resetting the
>> IP address but enabling a router log shows nothing odd.  I feel it's
>> gotta be panel related as the Supervisory trouble always happens
>> exactly on the hour.  The router has no internal clock and it's too
>> coincidental that the panel and router would be in perfect synch time
>> wise.
>>
>> Any ideas?
>>
>> Thanks,
>> Reg Siemens
>> Tower Security Systems Inc.
>
> Reg, I would power cycle the panel, and then do a supervision reset (*8
> 902).
>


We tried that and made the call to tech support too.  I can only surmise
there was a problem with the common control.  I have another 5010 that
refuses to answer the phone (POTS line), yet I can download it fine via
PC link.  It hasn't missed a test signal and has worked flawlessly for
four years.  We're swapping that out with an 1864 as well.