Re: Texecom Veritas R8 early installation manual

["Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx>]

So they changed the battery in 2003 then...that's still 6 years ago. They
way batteries are being made these days we're lucky to get 3 years on them
now.

But...does sound like an expensive service call *unless* they do a full
system checkup for that...then it's reasonable....about what we charge for
system check + battery.



--
**Crash Gordon**







"Stephen" <newsmail04@xxxxxxxxxxxx> wrote in message
news:q4eyl.162035$de5.144485@xxxxxxxxxxxxxxxx
> Does anyone have the earlier installation manuals for a Texecom Veritas R8
> system that was fitted in 1996 (when the house was built)? The details of
> the alarm within the control panel are as follows;
> Printed on the PCB: TEXECOM 1995 PC009-4
> Label on the chip: DF0029113 5/96
> Can it therefore be deduced from these that this version of the panel was
> designed in 1995 and manufactured in May 1996?
>
> I have obtained two PDF copies of instruction manuals. There are
> references on the back page of these instructions which are as follows:
> INS034-10 (dated for about 2000)
> INS034-12 (dated for about 2005)
> These are for versions of much later models and the circuit boards differ
> considerably. It appears some programming details also differ too.
>
> I require to change the engineers code and without it will have to perform
> a reset and then it appears I will have to reprogram the system after
> this. I don't have the engineers code as the company who installed the
> system and maintained it, before I purchased the house, won't release this
> to me. To me its like holding me up to ransom to pay them to service the
> system especially as they seem to be wanting a call out fee of £150 just
> to visit with more undisclosed charges after they get here. And that will
> be before they carry out a service which they say has to be booked two
> months in advance and will incur another fee with additional call out fees
> if anything found to be wrong in those two months. Seems like they're
> trying to make me pay for a couple of years they missed out on a service
> contract.
>
> I was also told by this company that they'd want £80 just to change the
> battery when they're around £20 to buy over the counter and 5 mins to fit.
> It was due to it having to be replaced within five years and I agree with
> this totally. The problem is that I changed the battery myself, after
> finding a workaround to silence the anti-tamper on the panel. But found
> that it had been serviced by this company seven years after it was fitted
> (the dates on the battery and a scruffy scrap of paper with servicing
> details) despite low voltage and ah readings noted. So the battery would
> not be out of date had it been changed correctly by them. recently closely
> watched an Engineer from the company do a service on a friends house and
> all he did was a walk test and only visibly looked at the battery (no test
> instrument used)! It hasn't inspired me with confidence over them.
>
> When I pressed the company on why they wouldn't issue me with the
> engineers number I was told that I'd then have access to all the alarms
> they serviced. One of the very reasons I want the number to be changed as
> well. Good security - not! Yes, I know you still need the user code but
> its still not good.
>
> Any assistance in obtaining an installation manual for my version of the
> alarm system will be greatly appreciated.
>
>
> Stephen
>