Re: BBB Losing Credibility From Biased Ratings

[Jim <alarminex@xxxxxxx>]

On Jul 17, 10:17=EF=BF=BDam, Anonymous <cri...@xxxxxxx> wrote:
> There are many reasons to think the current business model of the BBB is =
not sustainable. =EF=BF=BD There is too much negative press, too much busin=
ess backlash, too much internal strife, too many lawsuits active and pendin=
g, and too much Attorney General interest to think otherwise. =EF=BF=BDThis=
 is not to say that the BBB is doomed, but it is even money that they are a=
t a crossroads. =EF=BF=BD
>
> http://www.bbbroundup.com/LosAngelesBBB.html
>
> Editor's note: =EF=BF=BDNeither I or this website have a problem with the=
 Better Business Bureau. =EF=BF=BDIndeed, there is a need for a consumer ad=
vocacy group that the public can turn to, and in most cases, the Better Bus=
iness Bureau fulfills this role adequately. =EF=BF=BDWhat we do have a prob=
lem with is the BBB's "A-F" grading system. =EF=BF=BDIt is demonstratively =
biased, based on hearsay, weighted in favor of dues paying members and offe=
rs no recourse when the BBB makes an error. =EF=BF=BDIt is obvious the Bett=
er Business Bureau does not now, nor ever will have, the resources to fully=
 investigate the four million businesses in their database, much less grade=
 them with any sense of accuracy. =EF=BF=BDIt's an impossible job, and to t=
hink otherwise is a mistake that the BBB should acknowledge so they can get=
 back to their reason for existence--protecting the consumer. =EF=BF=BDTher=
e's an old saying, "who will watch the watchers" and it applies here as the=
 BBB has set themselves up to be above the law. =EF=BF=BDWe are simply here=
 to help the Better Business Bureau do a better job so that they may proper=
ly serve the consumer, the business community and themselves.

Maybe the BBB should rate themselves.