Re: BBB Losing Credibility From Biased Ratings

[Jim Rojas <jrojas@xxxxxxxxxxxx>]

Jim wrote:
> On Jul 17, 10:17�am, Anonymous <cri...@xxxxxxx> wrote:
>> There are many reasons to think the current business model of the BBB is not sustainable. � There is too much negative press, too much business backlash, too much internal strife, too many lawsuits active and pending, and too much Attorney General interest to think otherwise. �This is not to say that the BBB is doomed, but it is even money that they are at a crossroads. �
>>
>> http://www.bbbroundup.com/LosAngelesBBB.html
>>
>> Editor's note: �Neither I or this website have a problem with the Better Business Bureau. �Indeed, there is a need for a consumer advocacy group that the public can turn to, and in most cases, the Better Business Bureau fulfills this role adequately. �What we do have a problem with is the BBB's "A-F" grading system. �It is demonstratively biased, based on hearsay, weighted in favor of dues paying members and offers no recourse when the BBB makes an error. �It is obvious the Better Business Bureau does not now, nor ever will have, the resources to fully investigate the four million businesses in their database, much less grade them with any sense of accuracy. �It's an impossible job, and to think otherwise is a mistake that the BBB should acknowledge so they can get back to their reason for existence--protecting the consumer. �There's an old saying, "who will watch the watchers" and it applies here as the BBB has set themselves up to be above the law. �We a
re simply here to help the Better Business Bureau do a better job so that they may properly serve the consumer, the business community and themselves.
>
> Maybe the BBB should rate themselves.

Who's watching the watchers comes to mind.

Jim Rojas