Re: Locked Out by Vendor

["Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx>]

When we run into this kind of situation we will replace the panel & keypad
at our cost + 1 hour of our time.

I "may" still have a 4112 panel (NOS).

--
**Crash Gordon**







<scantrell113@xxxxxxxxx> wrote in message
news:ea4cb32e-c9d5-43da-9daa-2882a5e31f53@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> On May 2, 8:33 pm, "Mark Leuck" <mle...@xxxxxxxxx> wrote:
>> <scantrell...@xxxxxxxxx> wrote in message
>>
>> news:3879dab3-161a-40dc-b9dc-e3aeb19093e8@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>> After many many years of sticking with the monitoring service offered
>> by my initial home alarm installer, due to constant compounding price
>> increases I decided to get service from another company. I come to
>> find that my trusted provider has locked the new monitoring company
>> out the controller. When they sold me the system, they sat at
>> mykitchentable and told me that I was under no obligation to continue
>> with their service and that I owned the equipment. What they did not
>> disclose was on small line in a wordy and lengthy contract that
>> stipulates that they own the communicator. We?ve probably all signed
>> documents relying on anticipated fair business practices without
>> parsing words (?I did not have sexual relations with that woman?).
>> Two questions, is this common practice and is there a hardware reset
>> on a Radionics 4112?
>>
>> How do you know it's locked out? Did the tech try to enter programming
>> with
>> a 5200 programmer or just by downloading it?
>
> The new monitoring company dialed into the system however when they
> entered the default RAM Passcode, it did not match.  I then asked
> (nicely) the existing monitoring company, Advent Security, to reset
> it. Advent told me that they would not release the code that they
> changed it to.  When asked to reset it, that is when I got the "we own
> the communicator" line.