Re: question about burglar alarm dispute (San Francisco Bay Area)

["Mark Leuck" <m..leuck@xxxxxxxxx>]

<hotister@xxxxxxxxxxx> wrote in message
news:9961b5cb-f039-4536-8bc6-150cdb0f2f14@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> Hi dear all:
>
> We recently got involved with a dispute with a burglar alarm company
> (in San Francisco Bay Area), and I hope this is the right place to
> post this question.
>
> On our AT&T phone bill last month we noticed that we have a long list
> of "automated" long distance phone calls dialing to a area code (408)
> phone number. These phone calls happened on daily basis and always
> start from 1:43pm and would continue to dial until 2:39pm (for about
> one hour, and call every one minute). At first we didn't think of it's
> a problem from our burglar alarm company, so we called AT&T and they
> put these calls on dispute for us. The next month, we noticed the same
> thing again, so we called AT&T again and they told us that it seems
> the phone number is a fax/computer type of phone number, they also
> asked whether we have some kind of alarm system, so we started to talk
> to our alarm company. The alarm company did some investigation, then
> got back to us saying that these phone calls were made by the alarm
> system for automated testing, as all these calls were never actually
> went through, so the modem kept on trying to make those automated
> testing calls. However, they did mention that they have another 4-5
> customers who also had this problem before and the problem seems to be
> related to really old modem (on the residence side, not the modems on
> their company side), so they suggested that we should upgrade the
> modem in our house (the current one was provided and installed by
> them), and they also switched the 408 long distance number to a 1-800
> number. They continue to say that we should dispute these phone calls
> with AT&T and they are NOT willing to pay for these phone bills
> (currently there are about $390 due to

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