Re: Brinks Home Security Fraud

["Robert L Bass" <RobertLBass@xxxxxxxxxxx>]

"Mark Leuck" wrote:
>
> His idea of fair most likely involves a service call to not only replace the
> battery but to test and verify proper system operation and fix other
> potential problems the customer may not be aware of.

Leave it to Leuck to try to justify Brinks

> Your idea of fair is contracting a third party to mail the customer a box
> containing a battery

Most customers seem to realize they're not going to get a service visit when
they order a battery online.  The real difference is I charge a fair price and
give my customers more than the level of support they expect.  Brinks charges
outrageous prices and gives people lawsuits.

--

Regards,
Robert L Bass

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Bass Home Electronics
4883 Fallcrest Circle
Sarasota · Florida · 34233
http://www.bassburglaralarms.com
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Customer Service 941-870-2310
Fax 941-870-3252
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