Re: Rumor control - Regarding Nick Markowitz

["Robert L Bass" <RobertLBass@xxxxxxxxxxx>]

> I've taken clients back lots of times...so they made a
> mistake....they're back and they don't leave again. Why lose the
> income?

It depends on the circumstances and what they were like before.  We
had a client leave after several years when the husband was unhappy
about being charged for a service visit due to his own error.  The
competitor happened to be a friend of mine.  By mutual agreement we
would not take over each others' clients without first warning each
other.  They called and I said there was no problem so they took it
over.  The next day the customer's wife called and asked if we would
take them back.  I called the other company to let them know, then
went out and reprogrammed the client back to our CS.  They stayed
with us until I sold the company many years later.

Another client, the owner of a small chain of video stores, was a
miserable pain in the olson.  He never paid bills on time and
constantly caused false alarms.  He was also extremely rude to my
wife who worked in my office.  He contacted the same competitor.
They called to warn me that he was shopping around.  I told them how
much he owed me at the time for installing the last of six systems.
They agreed to take him over once I was paid.

He paid.  They took the systems over.  The following year he called
and asked if we would take him back.  I declined.

--

Regards,
Robert L Bass

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Bass Home Electronics
941-925-8650
4883 Fallcrest Circle
Sarasota · Florida · 34233
http://www.bassburglaralarms.com
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