Re: the police was dispatched to ... the wrong house

["Just Looking" <nospam@xxxxxxxxxx>]

Someone programmed another account with a duplicate account number. If the
alarm company itself isn't all over this, it points to a more fundamental
problem. If you can't get to the bottom of this you may wish to seek service
elsewhere.

"Leo" <leoPhx@xxxxxxxxxxxxx> wrote in message
news:nllha3p7v485294tcjfg800v6mgmurug3u@xxxxxxxxxx
> Few days ago I was out of town, the central alarm station received an
> alarm condition from my house, they reached me by cellphone and
> dispatched the police. The police found no signs of break in. When I
> got back in town I found:
> - no signs of break in, doors / windows locked; alarm panel was ARMED
> and not in an alarm-triggered situation.
> - the list of events stored in the security panel did not include any
> alarms triggered.
>
> I questioned the central station and they confirmed that they received
> an alarm report from my panel - or, we should say, from a panel that
> relayed my account number. However they said that the report did not
> include a caller ID from the phone line the alarm came in.
>
> My questions are:
> -is it possible that some other panel is mistakenly/maliciously
> programmed with my account number?
> -shouldn't a GOOD central station have a way of capturing/verifying
> the caller ID of the panel reporting the alarm?
> -what are my options now to prevent any future similar occurence?
>
> TIA - Leo