Re: Brinks Home Security Complaints

["Just Looking" <nospam@xxxxxxxxxx>]

I don't feel the love anymore between you and Brinks. What's up with that.
What could be the reason?

"Jim Rojas" <jrojas@xxxxxxxxxxxx> wrote in message
news:46a7e3e3$0$20541$4c368faf@xxxxxxxxxxxxxxxxx
> Brinks Home Security Complaints
>
> Shane of Tomball TX (07/16/07)
>
> We recently decided to cancel monitoring by Brinks Home Security and
> have a new company take over the monitoring. Brinks has informed us that
> they wish to send out a technician to remove all Brinks equipment
> including wiring and sensors throughout the house. When I purchased the
> house in 2001, it already had all the equipment installed.
>
> At the time, we purchased or should I say paid for two smoke detectors
> that were supposedly faulty. Brinks is now claiming that they own all
> the equipment and wiring installed in the premise and claim if we do not
> allow them to remove all wiring, sensors etc. then they would send us a
> bill for $500.00.
>
>
> Cindy of Bolingbrook IL (06/27/07)
>
> I called to cancel my brinks home security system and was told I'd have
> to be home because someone from Brinks would have to come over to remove
> the two keypads as well as the transformer. I couldn't believe they
> would remove the keypads so I called our local Brinks branch and was
> told by the manager that they do not need to remove the system, by doing
> so, they would leave holes in the wall and we'd probably have to repair
> the wall and then repaint it. He then said all they would do is disable
> the dialer and leave the equipment there at no additional cost to me.
>
> I then called Brinks at their 1800 number and spoke to a Shaterra. When
> I asked her if I had the option of keeping the equipment, she replied
> yes, but at a cost of $500.00. That's when I told her what the manager
> from our local Brinks branch assured me. I truly think Brinks is in the
> business of trying to keep you as their customer by a) lowering your
> bill if you tell them you are thinking of canceling (they cut my bill in
> 1/2 for 6 months) and then if you call again to say you decided to
> cancel, they would stick you with either unfinished walls with holes in
> it, or charge you an outrageous fee for you to keep the equipment.
>
> Leneta of Tucker GA (05/23/07)
>
> I was away from my home when the fire alarm was activated. It turned out
> it was caused by a plumber soldering some pipes. The fire department
> came and saw there was no fire and left. I called Brinks and asked them
> to remotely stop the alarm from going off and they told me it was a $20
> charge! I've had this system for 13 years and couldn't believe they
> would charge me to turn off the alarm.
>
> I was told they would waive the fee IF I agreed to a service call to
> test my system. In other words to avoid a $20 fee, I had to commit to a
> $50+ fee and time off from work! I can't believe this is standard in the
> industry, but I'm going to find out.
>
>
> F. of Pawtucket RI (04/09/07)
> Whe we signed up for services with Brinks, we were informed by the sales
> person that we needed to pay for a Permit fee at that time we paid, when
> they came to install the alarm we asked about the permit and they did
> not have it, a week later after a called the offices several times, I
> was told by the sales person that he was going to pull the permit then,
> I stated that was not possible since the work had been done and the
> permit needs top be pulled prior to the work being done. I also contact
> my town hall, permit dept and was told that Brinks does this a lot,
> charges people for permits but does not pull them.
>
> I requested a refund for the permit fee, and was told that would take
> about 2 months to be able to receive my refund, they needed to research
> it, when they know they made the mistake, I have spoken to other Brinks
> customers that state they had never had a permit for work for them either
>
> Akeem of Columbus OH (08/20/03)
> In April 2003 the main telephone line my home was inoperable. I
> contacted SBC Ameritech to repair the problem, however, their findings
> during their investigation reflected that the problem was was due to a
> defect in the alarm system installed by Brinks Security. I contacted
> Brinks and informed them of the problem. The 1st technician 51800/D
> Bidwell came out and stated he fixed the problem and provided his phone
> numbers for contact if the problem continued. I contacted him to tell
> him that I was unable to make calls from my home because the phone line
> was still dropping calls. He never returned my phone calls, so I
> contacted Brinks again 1-week later.
>
> The service Manager, Steven came out inspected the work of the
> technician and stated that he will be sending a Sr. Technician out to
> repair the problem. The supervisor called me back 2-weeks later to
> inform me he could not find my paper work or repair order and did not
> provide an operable phone number,so I was unable to reach him. I then
> contacted Brinks again in June to express my disappointment in their
> workmanship and poor customer service. I was unable to use my home phone
> during the length of this time. Another repair technician came out who
> proclaimed he fixed the problem, at which time I agreed to add a new
> keypad on the 2nd floor of my home.
>
> To my surprise, 2 hours after he left the alarm light indicator did not
> work, so I contacted Brinks again to come out and correct the problem.
> Technician 51800/D Bidwell stated that he fixed the problem only to find
> out later that I had a dysfunctional product that created false alarm
> sounds for the entire weekend. I am also still having problems with my
> phone, unable to make or receive calls.
>
> Debra of Gig Harbor WA (02/28/03)
> I was a renter in a home there was a Brinks Home Security System in
> place. I hooked up service for about a year and a half. I always paid my
> bill and never had any problems. The owner filed Bankruptcy (the home
> owner) and I had to move out. So I notified Brinks to let them know I
> needed to disconnect my service because I had to move out. They said
> that was fine and they would note it. After moving out. I went back to
> the home to clean up and accidentally set off the alarm. I called Brinks
> to let them know it was a false alarm and they indicated to me that they
> were not getting the notice of the alarm because I had disconnected
> service. so I figured all was fine on both ends.. a few month later I
> get this outrageous bill saying I owe them all kinds of money..
>
> I sent a letter back WITH the statment indicating that I had cancelled
> service months prior.. but now I have a bill for over $1,000.. they're
> response was oh yea,, we saw you cancelled.. but you need to put it in
> WRITING.. we have a FORM you need to fill out.. I indicated that no one
> EVER sent the form when I disconnected service and it was acknowledged
> that I had INDEED disconnect service... but they're STILL trying to
> charge me fully knowing I moved OUT of the home over 3 YEARS ago.!!!
> They are trying to bill me for a service I did NOT receive.. and NOT
> only that.. the home was BOUGHT by someone else.
>
> Ho of New York NY (07/29/02)
> I purchased a BRINKS Home Security System and and had my house prewired
> for the system so that the hardware would be ready to be installed when
> I took title of the house in 6 months. I pre-paid 50% of the $941 for
> the system. A little over 1 month after I purchased the BRINKS system
> and had my house pre-wired, a strong thunderstorm with strong winds
> passed over my house and caused my house as well as 4 others to be
> severely damaged and all 5 houses had to be demolished and rebuilt. I
> contacted the salesperson who sold us the BRINKS system and he in turn
> contacted his supervisor to see what could be done about re-wiring the
> house.
>
> I stated to the area manager of BRINKS that I felt I should not have to
> pay to have the house re-wired since it was not my fault or anyone's
> fault that the house collapsed. The area manager said he did not know if
> he would be able to waive the re-wiring fee and said he would get back
> to me. After waiting over 2 weeks for a response and not getting one, I
> decided to call back and was told by my salesperson that the area
> manager was away on vacation and that he would contact me with an answer
> as to whether I would have to pay for the re-wiring as soon as the area
> manager came back from vacation and he was able discuss my situation to
> him again. The salesperson finally called back and told me the area
> manager felt that since it was not BRINKS fault that my house collapsed
> as well that BRINKS should not have to pay to have my house re-wired
> again and that I would have to pay an additional service fee of $200.
>
> I told the salesperson this is unacceptable and decided to contact the
> regional manager responsible for the Jersey City, NJ area. After 3 calls
> to the BRINKS 800 number I was able to get the number of the regional
> manager and left him a message on his voice mail. That evening I
> received a phone call from the regional manager and he asked me who I
> thought was going to pay to have the house rewired and I stated I felt
> BRINKS should absorb the cost of the rewiring. The regional manager
> stated he would not do this because he had a responsibility to the
> company's shareholders.
>
> Scott of Houston  (03/26/02)
> When I bought my home 10 years ago it had a Brinks' alarm system already
> installed. I called the company and started service. Recently I had a
> new alarm system installed (ADT) and called Brinks to cancel service.
> The operator told me that I only had one chance a year to cancel and I
> would have to pay the monthly service for nine more months before I
> could cancel. She went on to explain that Brink's (unlike ADT) owned the
> equipment in my home and would need to come out and pick it up. I don't
> remember signing a contract with Brink's since the system was in the
> house when I bought it and all I did was call them up and start service.
> I have requested a copy of the contract and a list of all of the
> equipment that they want to remove. Are they responsible for cleaning up
> the mess when they remove the equipment?
>
>
>
>
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